ITIL Foundation Course
The Information Technology Infrastructure Library, popularly known as ITIL Certification is a framework based on Industry best practices to apply IT Service Management Business Processes to IT Management.
Management of IT Services is all about long-term oversight. It’s critical for firms that want to deliver products successfully to plan out and oversee each stage of a service’s life-cycle. ITIL Foundation training gives students a knowledge base for each Service Area as they help their firms plan out projects from beginning to end.
For Network Administrators and other IT Professionals, being able to implement ITIL could lead to more central and valued roles within their current Organizations. The way to gain those skills may be through ITIL Foundation Certification program in Dubai.
What is ITIL Foundation Certification?
The Foundation Level is the Entry Level Qualification which offers you a universal awareness of the Key Fundamentals, Theories, and Terminology used in the ITIL service life-cycle, including the links between life-cycle stages, the processes used and their contribution to Service Management Practices. After passing the ITIL Foundation Training and Examination, you can expect to gain a general overview and basic understanding of ITIL Certification.
Upcoming Batch Schedules
|Training Type||Start Date|
|Blended – Classroom + Online||28.09.2018||Join Online|
|Live Instructor-Led Online||28.09.2018||Join Online|
What will I learn?
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the Education and Examination components related to ITIL Certification.
Service Management as a Practice
The ITIL Service Life-cycle
Generic Concepts and Definitions
Key Principles and Models
Technology and Architecture
Competence and Training
Target Audience for ITIL Certification
The target group of the ITIL Foundation Certification course in IT Service Management is drawn from:
Individuals who wish to acquire a basic understanding of the ITIL Framework.
Professionals who want to learn ITIL Implementation to enhance the quality of IT Service Management within an Organization.
IT Professionals from Organizations which have adopted to ITIL Guidelines.
This may include but is not limited to, IT Professionals, Business Managers and Business Process Owners
Career benefits of ITIL Foundation Certification
Elevate your Professional Standards by earning an ITIL Certification.
Have an edge over your peers and un-certified counterparts with your experience in ITIL Methodology.
Improve your Efficiency and Effectiveness at work as you learn how to implement ITIL Tools and its Techniques.
Get recognized for your expertise by your Peers both inside and outside the Organization.
Learn a Common Language for ITSM which helps in having better Communication across the Hierarchy.
Implement innovative concepts from the ITIL framework and use those best practices to Streamline Customer Desired Conclusions.
Increase your contribution to ITSM in your Organization by: Automating Standard Tasks; Identifying Alignment Opportunities of IT Services with the Business; Cost Optimization; taking a Customer-Centric approach to ITSM; and More.
Three Days ITIL Foundation Classroom Training Program
|1. Service Management Defined
IT Services and what they really do?
How IT services deliver value to customers?
Value and Importance of IT Service Management.
|2. ITIL Introduction
Ease ITIL Adoption
ITIL Qualification Scheme, Bodies, and Certifications
Design, Develop, and Implement Service Management
Service Management as a Strategic Asset
Setting Objectives and Expectations
Identify and select Prioritization Opportunities
|4. Service Design
Design and Develop Services
Design Principles and Methods
Convert Strategy into Services
|5. Service Transition
Develop and Improve Capabilities
Improved methods for transitioning new and changed Services to Operation
Manage the complexity related to Changes
Prevent undesired results while enabling Innovation
|6. Service Operation
Effectively and Efficiently deliver Support Services
Ensure value to Customer and Service Provider
Maintain Stability while allowing for Change
Organize to improve IT Support to Customers
|7. Continual Service Improvement
Create and Maintain value for Customers
Importance of Better Design, Introduction, and Operation of Services
Improving Service Quality, Business Continuity, and IT Efficiency
Link Improvement efforts to Strategy, Design, and Transition
|8. Exam-Taking Tips and Review
Important Techniques to help you pass your Exam
ITIL Course Highlights –
Learn from ITIL Industry Experts and Prepare yourself for Google Certification.
Hard Copy of Study Notes
Topic wise study material in the form of Presentation, Case Studies, Practical Exercises and Quiz or Assignments with detailed answers and explanation.
Doubt solving forum to interact with Faculty & Fellow Students.
Assignments & Cases
Work on Real Time cases from different Domains.
24×7 Online Access
24×7 Access to Course Material (Unlocked Excel Models, Presentations, etc)
Pre-Requisites of ITIL Course:
Familiarity with IT Terminology and IT-related Work Experience are recommended.