Benefits of ITIL 4 Strategic Leader Certification
The ITIL Strategic Leader (SL) designation recognizes the value of ITIL throughout all digitally enabled services. To become an ITIL SL, you have to complete both the modules such as ITIL 4 Strategist Direct, Plan & Improve, and ITIL 4 Leader Digital and IT Strategy.
1. ITIL Strategist: Direct, Plan & Improve
This module is a key concept of both, ITIL Managing Professional and ITIL Strategic Leader streams. It provides practical skills to the individuals that are necessary for planning and improving IT organizations with an effective strategic direction. It also covers the influence and impact of agile and lean ways of working, and how they can be effectively used to an organization’s advantage.
- 40 questions
- Multiple choice
- 28 out of 40 marks are required to pass (70%)
- 90 minutes
- Closed book.
2. ITIL Leader: Digital & IT Strategy
The ITIL 4 Leader Digital & IT Strategy module focuses on how to handle disruptive technologies and which strategy should impact the design, delivery, and support of services throughout the service value chain of an organization. It covers topics such as how to maintain a flexible and adaptable environment and remain competitive in a fast-changing market.
- 30 questions
- Multiple choice
- 21 out of 30 marks are required to pass (70%)
- 60 minutes
- Closed book.
Why ITIL 4 Strategic Leader Certification
For ITIL Strategic Leader Certification you have required to complete all the modules from both, Managing Professional and Strategic Leader paths. ITIL MP Certification enables you to speak the language of ITIL and translate it and use it in practice. It helps IT professionals in delivering products and services, engaging with service providers, and improving the performance of an organization by creating effective strategies.
ITIL 4 Strategic Leader Course
Comparison with Other Professional Certifications
|Certification||ITIL Foundation||ITIL Master||ISO 20000-1|
|Affiliation||AXELOS||AXELOS||International Organization for Standardization (ISO)|
|Careers Options||Service Delivery Officer/ Service Desk Officer/Customer Representatives||Service Manager / Customer Services Manager/ Service Analyst/Service Design Manager||Auditor/Lead Implementer/Service Manager|
|Exam Parts||1 exam||1 exam||1 exam|
|Duration||1 Month||1 Month||1 Month|
|Exam Pattern||MCQs||MCQs||Written Format|
Who should take the ITIL 4 Strategic Leader Certification?
Service Desk staff
IT Service Desk Manager
Service Delivery Officer
Job positions after ITIL 4 Strategic Leader Training
- Service Desk Manager
- Customer Service Manager
- IT Service Desk Manager
- Service Design Manager
- Customer Service Senior Staff
- IT Service Manager
Certified & Professional Trainers
Our faculties are qualified & industry experts with significant experience in their domain.
Live Instructor Led Training
We conduct live classes through GoToMeeting, Zoom and other live meeting software.
Cloud e-learning portal
Get live class notifications, view class recordings, or practice questions all in one access.
Flexible Batch Timings
All our batch schedules are designed to support work while you study principle.
We guide you to benefit from the newly acquired global professional certification.
Reputed Study Materials
We provide internationally reputed study materials with our customized success slides.
Exam Pass Guarantee
We guarantee you’ll pass your exam on the first attempt. Learn more.
How to become an ITIL 4 Strategic Leader?
COMPLETE THE CERTIFICATION TRAINING
TAKE THE ITIL 4 FOUNDATION CERTIFICATION EXAM
SCORE AT LEAST 65 PER CENT ON THE EXAM (26 CORRECT ANSWERS OUT OF 40 QUESTIONS) IN 60 MINUTES.
Online ITIL 4 Strategic Leader Course FAQs
Frequently asked questions for ITIL Foundation Course
ITIL stands for ‘The Information Technology Infrastructure Library’ and comprises a number of ‘Best Practice’ books. Now the owner of ITIL AXELOS prefers people to just refer to it as ‘ITIL’.
ITIL originally stood for the Information Technology Infrastructure Library but is now just known as ‘ITIL’.It is part of the ‘Best Practice’ Solutions portfolio which is currently managed by AXELOS. ITIL is ‘Best Practice for IT Service Management (ITSM). ITIL originated in 1989 and is adopted worldwide by both public and private sector organizations.
ITIL is not a methodology. It is a ‘framework’ to be adopted and adapted to individual organizational needs.
AXELOS is a joint venture company established between Capita and the UK Government (Cabinet Office) in 2013. They are tasked with developing, managing, and growing the ‘Best Practice portfolio.
ITSM stands for IT Service Management and is the management of quality IT Services that meet the needs of the business. ITSM is delivered by the appropriate mix of people, processes, and technology.ITIL is the most widely used framework for implementing ITSM.
ITIL has become the de-facto standard for implementing IT Service Management worldwide and has been used both in public and private sector organizations. The ITIL Framework provides both high-level and detailed guidance on Service Delivery and Service Support. It offers ‘Best Practice’ guidance on how to implement ITIL and integrate with other frameworks and methodologies. The key advice is to adopt and adapt ITIL for individual organizational needs.
The benefits of ITIL will vary from organization to organization depending on the type of organization, its size and use of IT, the market it operates in, and what its business objectives are. Generally, the successful adoption of ITIL can help organizations improve services by providing ways of helping them to manage business risk and service disruption or failure, improve and develop positive relationships with its customers by delivering efficient services that meet their needs.
ITIL is recognized worldwide as the leading IT Service Management framework with over 5 million qualified practitioners to date. From a prospective employer’s perspective the certification at whatever level ensures that an IT professional knows the best practices and the best solutions in any IT service management situation.
Our Course consists of following which is unique in the market
- Theoretical Knowledge – Academic Part
- Real-Time Knowledge _ based on real-time and current Scenarios
- Real-Life Case Study
- Delphi Faculty is managed by Industry Professionals
We at Delphi have our own proven methodology – we do not follow competitors and other service providers as we believe in delivering education and making careers that are associated with value addition.
Self Paced Video Course
Study on your Own?
Don’t have time to attend the live classes, No worries. Get our online Self Study kit and access to our e-learning portal at the best price and prepare for your ITIL Certification in your own style.
Get Access to
- Recorded Videos
- Practice Questions
- Access to e-learning portal
- Up to 4 Hours Expert Doubt Clearing Session
Online ITIL 4 Strategic Leader Course Reviews
I have completed my certification in CSCP, CSCM through online at Delphi Training Institute. I recommend people those who like to enhance their career in the field of Supply chain to join here. Perfect Online Classrooms, Highly Efficient cum Experienced Trainers, Friendly Sales Personnel are special add on with Delphi Institute.
Issa Al Mashini
I have really enjoyed the course with Delphi and Parvez, the instructor was very knowledgeable and experienced. He has the skills for explaining every topic very efficiently. I will probably take another course with him.
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Ahmed Al Bahri
Delphi One of the good Training Center