Benefits of ITIL 4 Strategic Leader Certification

The ITIL Strategic Leader (SL) designation recognizes the value of ITIL throughout all digitally enabled services. To become an ITIL SL, you have to complete both the modules such as ITIL 4 Strategist Direct, Plan & Improve, and ITIL 4 Leader Digital and IT Strategy.

1. ITIL Strategist: Direct, Plan & Improve

    This module is a key concept of both, ITIL Managing Professional and ITIL Strategic Leader streams. It provides practical skills to the individuals that are necessary for planning and improving IT organizations with an effective strategic direction. It also covers the influence and impact of agile and lean ways of working, and how they can be effectively used to an organization’s advantage.

Exam Format:

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks are required to pass (70%)
  • 90 minutes
  • Closed book.

2. ITIL Leader: Digital & IT Strategy

    The ITIL 4 Leader Digital & IT Strategy module focuses on how to handle disruptive technologies and which strategy should impact the design, delivery, and support of services throughout the service value chain of an organization. It covers topics such as how to maintain a flexible and adaptable environment and remain competitive in a fast-changing market.

Exam Format:

  • 30 questions
  • Multiple choice
  • 21 out of 30 marks are required to pass (70%)
  • 60 minutes
  • Closed book.

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Why ITIL 4 Strategic Leader Certification

For ITIL Strategic Leader Certification you have required to complete all the modules from both, Managing Professional and Strategic Leader paths. ITIL MP Certification enables you to speak the language of ITIL and translate it and use it in practice. It helps IT professionals in delivering products and services, engaging with service providers, and improving the performance of an organization by creating effective strategies.

ITIL 4 Framework is Globally acceptable as Service Management Framework:
Information Technology Infrastructure Library is a framework that helps to standardize the selection, planning, and overall cycle of IT services. It just does not enable the administrators to be the back-end support but also make business service partners.

ITIL 4 offer value for money in a professional career:
The benefits gained will more than justify your decision to spend your hard-earned money, time, and effort on ITIL certification as it will help you progress up the career ladder and be known as a professional committed to service quality.

ITIL 4 will enable Professionals to
The benefits gained will more than justify your decision to spend your hard-earned money, time, and effort on ITIL certification as it will help you progress up the career ladder and be known as a professional committed to service quality.

ITIL 4 Strategic Leader Course

ITIL 4 Strategic Leader (ITIL 4 SL)

stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that you have a clear understanding of how IT influences and directs business strategy.

ITIL 4 Strategic Leader is a stream of two modules:

  • ITIL 4 Strategist: Direct, Plan and Improve (DPI)
  • ITIL 4 Leader: Digital and IT Strategy (DITS)

Comparison with Other Professional Certifications

Certification ITIL Foundation ITIL Master ISO 20000-1
Affiliation AXELOS AXELOS International Organization for Standardization (ISO)
Careers Options Service Delivery Officer/ Service Desk Officer/Customer Representatives Service Manager / Customer Services Manager/ Service Analyst/Service Design Manager Auditor/Lead Implementer/Service Manager
Exam Parts 1 exam 1 exam 1 exam
Average Salary $40,000 $56,000 $60,000
Duration 1 Month 1 Month 1 Month
Exam Pattern MCQs MCQs Written Format

Who should take the ITIL 4 Strategic Leader Certification?

Service Desk staff

Customer Representative

IT Service Desk Manager

Service Delivery Officer

Service Designer

Service Analyst

Job positions after ITIL 4 Strategic Leader Training

  • Service Desk Manager
  • Customer Service Manager
  • IT Service Desk Manager
  • Service Design Manager
  • Customer Service Senior Staff
  • IT Service Manager

Why Delphi?

Certified & Professional Trainers

Our faculties are qualified & industry experts with significant experience in their domain.

Live Instructor Led Training

We conduct live classes through GoToMeeting, Zoom and other live meeting software.

Cloud e-learning portal

Get live class notifications, view class recordings, or practice questions all in one access.

Flexible Batch Timings

All our batch schedules are designed to support work while you study principle.

Placement Assistance

We guide you to benefit from the newly acquired global professional certification.

Reputed Study Materials

We provide internationally reputed study materials with our customized success slides.

Exam Pass Guarantee

We guarantee you’ll pass your exam on the first attempt. Learn more.

How to become an ITIL 4 Strategic Leader?







Online ITIL 4 Strategic Leader Course Trainer

Kashif Akhtar

Qualified Engineer, CSCP, PMP, CISA, CISM, CRISC, CDPSE

Mr. Kashif Akhtar is an experienced Engineer and Supply Chain Professional with vast experience in Supply Chain, Contracts Management, and Supply Chain various ERP tools. Read More

Certified & Professional Trainers

Our faculties are qualified & industry experts with significant experience in their domain.

Online ITIL 4 Strategic Leader Course FAQs

Frequently asked questions for ITIL Foundation Course

ITIL stands for ‘The Information Technology Infrastructure Library’ and comprises a number of ‘Best Practice’ books. Now the owner of ITIL AXELOS prefers people to just refer to it as ‘ITIL’.

ITIL originally stood for the Information Technology Infrastructure Library but is now just known as ‘ITIL’.It is part of the ‘Best Practice’ Solutions portfolio which is currently managed by AXELOS. ITIL is ‘Best Practice for IT Service Management (ITSM). ITIL originated in 1989 and is adopted worldwide by both public and private sector organizations.

ITIL is not a methodology. It is a ‘framework’ to be adopted and adapted to individual organizational needs.

The ‘Best Practice’ Solutions portfolio is designed to help organizations become more effective across a range of key business capabilities including IT Service Management, Project, Programs, and Security.

AXELOS is a joint venture company established between Capita and the UK Government (Cabinet Office) in 2013. They are tasked with developing, managing, and growing the ‘Best Practice portfolio.

PeopleCert is the single Examination Institute for the Best Practice Portfolio. They manage the accreditation of training providers and provide access to classroom and online examinations.

ITSM stands for IT Service Management and is the management of quality IT Services that meet the needs of the business. ITSM is delivered by the appropriate mix of people, processes, and technology.ITIL is the most widely used framework for implementing ITSM.

ITIL has become the de-facto standard for implementing IT Service Management worldwide and has been used both in public and private sector organizations. The ITIL Framework provides both high-level and detailed guidance on Service Delivery and Service Support. It offers ‘Best Practice’ guidance on how to implement ITIL and integrate with other frameworks and methodologies. The key advice is to adopt and adapt ITIL for individual organizational needs.

The benefits of ITIL will vary from organization to organization depending on the type of organization, its size and use of IT, the market it operates in, and what its business objectives are. Generally, the successful adoption of ITIL can help organizations improve services by providing ways of helping them to manage business risk and service disruption or failure, improve and develop positive relationships with its customers by delivering efficient services that meet their needs.

ITIL is recognized worldwide as the leading IT Service Management framework with over 5 million qualified practitioners to date. From a prospective employer’s perspective the certification at whatever level ensures that an IT professional knows the best practices and the best solutions in any IT service management situation.

Our Course consists of following which is unique in the market

  1. Theoretical Knowledge – Academic Part
  2. Real-Time Knowledge _ based on real-time and current Scenarios
  3. Real-Life Case Study
  4. CPEs
  5. Delphi Faculty is managed by Industry Professionals

We at Delphi have our own proven methodology – we do not follow competitors and other service providers as we believe in delivering education and making careers that are associated with value addition.

Self Paced Video Course

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