Career after ITIL Foundation Certification

ITIL is a registered trademark of AXELOS which is available as a chain of five volumes. It addresses processes related to service design and strategy, service operation and transition. These processes ensure continual service improvement.

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Why ITIL Foundation Certification

ITIL provides a structured and flexible framework to support IT Service Management. ITIL focuses on supporting IT services for the necessities of the business. Positioning between business strategy and IT is the principle of ITIL. An effective ITSM requires that combination.

ITIL Framework is Globally acceptable as Service Management Framework
ITIL Framework is a methodology that is widely implemented in service oriented Industry. Acquiring this certification reflects that you have the knowledge of ITIL service terminologies.

ITIL offer value for money in professional career
The benefits gained will more than justify your decision to spend your hard-earned money, time, and effort on ITIL certification as it will help you progress up the career ladder and be known as a professional committed to service quality.

ITIL 4 will enable Professionals to
Deliver better customer experiences
Increase your ability to manage business risk and service disruption or failure
Eliminate redundant work and improve resource utilisation
Maintain performance indicators for benchmarking and direction.

ITIL Foundation Course

ITIL Foundation course details:

Course Outline is as follows:
Understand the key concepts of service management
Understand how the ITIL guiding principles can help an organization adapt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

Comparison with Other Professional Certifications

Certification ITIL Foundation ITIL Practitioner ISO 20000-1
Affiliation AXELOS AXELOS International Organization for Standardization (ISO)
Careers Options Service Delivery Officer/ Service Desk Officer/Customer Representatives Service Manager / Customer Services Manager/ Service Analyst/Service Design Manager Auditor/Lead Implementer/Service Manager
Exam Parts 1 exam 1 exam 1 exam
Average Salary $40,000 $56,000 $60,000
Duration 1 Month 1 Month 1 Month
Exam Pattern MCQs MCQs Written Format

Upcoming ITIL_Foundation Classes

Class Name Start Date Class Time Days of the week

Who should take the ITIL Foundation?

IT Graduate Trainees

IT Technical Graduates

People looking to switch their careers towards IT Service Manager

Customer Representative

IT Service Desk

Job positions after ITIL Foundation

  • Service Desk staff
  • Customer Representative
  • IT Service Desk Manager
  • Service Delivery Officer
  • Service Designer
  • Service Analyst

Why Delphi?

Certified & Professional Trainers

Our faculties are qualified & industry experts with significant experience in their domain.

Live Instructor Led Training

We conduct live classes through GoToMeeting, Zoom and other live meeting software.

Cloud e-learning portal

Get live class notifications, view class recordings, or practice questions all in one access.

Flexible Batch Timings

All our batch schedules are designed to support work while you study principle.

Placement Assistance

We guide you to benefit from the newly acquired global professional certification.

Reputed Study Materials

We provide internationally reputed study materials with our customized success slides.

Exam Pass Guarantee

We guarantee you’ll pass your exam on the first attempt.

How to become an ITIL Foundation Certified?







ITIL Foundation Course Trainer

Kashif Akhtar

Qualified Engineer, CSCP, PMP, CISA, CISM, CRISC, CDPSE

Mr. Kashif Akhtar is an experienced Engineer and Supply Chain Professional with vast experience in Supply Chain, Contracts Management, and Supply Chain various ERP tools. Read More

Certified & Professional Trainers

Our faculties are qualified & industry experts with significant experience in their domain.

ITIL Foundation Course FAQs

Frequently asked questions for ITIL Foundation Course

ITIL stands for ‘The Information Technology Infrastructure Library’ and comprises a number of ‘Best Practice’ books. Now the owner of ITIL AXELOS prefers people to just refer to it as ‘ITIL’.

ITIL originally stood for the Information Technology Infrastructure Library but is now just known as ‘ITIL’.It is part of the ‘Best Practice’ Solutions portfolio which is currently managed by AXELOS. ITIL is ‘Best Practice for IT Service Management (ITSM). ITIL originated in 1989 and is adopted worldwide by both public and private sector organizations.

ITIL is not a methodology. It is a ‘framework’ to be adopted and adapted to individual organizational needs.

The ‘Best Practice’ Solutions portfolio is designed to help organizations become more effective across a range of key business capabilities including IT Service Management, Project, Programs, and Security.

AXELOS is a joint venture company established between Capita and the UK Government (Cabinet Office) in 2013. They are tasked with developing, managing, and growing the ‘Best Practice portfolio.

PeopleCert is the single Examination Institute for the Best Practice Portfolio. They manage the accreditation of training providers and provide access to classroom and online examinations.

ITSM stands for IT Service Management and is the management of quality IT Services that meet the needs of the business. ITSM is delivered by the appropriate mix of people, processes, and technology.ITIL is the most widely used framework for implementing ITSM.

ITIL has become the de-facto standard for implementing IT Service Management worldwide and has been used both in public and private sector organizations. The ITIL Framework provides both high-level and detailed guidance on Service Delivery and Service Support. It offers ‘Best Practice’ guidance on how to implement ITIL and integrate with other frameworks and methodologies. The key advice is to adopt and adapt ITIL for individual organizational needs.

The benefits of ITIL will vary from organization to organization depending on the type of organization, its size and use of IT, the market it operates in, and what its business objectives are. Generally, the successful adoption of ITIL can help organizations improve services by providing ways of helping them to manage business risk and service disruption or failure, improve and develop positive relationships with its customers by delivering efficient services that meet their needs.

ITIL is recognized worldwide as the leading IT Service Management framework with over 5 million qualified practitioners to date. From a prospective employer’s perspective the certification at whatever level ensures that an IT professional knows the best practices and the best solutions in any IT service management situation.

Our Course consists of following which is unique in the market

  1. Theoretical Knowledge – Academic Part
  2. Real-Time Knowledge _ based on real-time and current Scenarios
  3. Real-Life Case Study
  4. CPEs
  5. Delphi Faculty is managed by Industry Professionals

We at Delphi have our own proven methodology – we do not follow competitors and other service providers as we believe in delivering education and making careers that are associated with value addition.

Self Paced Video Course

Study on your Own?

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  • Practice Questions
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ITIL Foundation Course Reviews