CRMP Course in Dubai
Launch your retail career with our Certified Retail Management Professional (CRMP) Course in Dubai and gain job-ready skills in modern store operations, merchandising, consumer insights, and retail strategy in just 24–26 hours of focused training.
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50,000+
across India & GCC
200+
global & regional employers
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Starting within the next 7–10 days
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Course Overview
Master CRMP Course with Practical, Job-Ready Training
Our CRMP Course in Dubai is designed for anyone who wants to build a serious, future-ready career in retail, going beyond basic sales training to cover how successful retail businesses are planned, operated, and scaled across store and omnichannel formats.
By the end of this course, you will be able to
- Apply core retail management skills across store operations, merchandising, consumer insights, and retail supply chain in real-world scenarios.
- Confidently handle internal assessments for the Certified Retail Management Professional course with structured trainer guidance.
- Showcase retail-focused competencies and outcomes on your CV and LinkedIn profile for roles in Dubai and the wider GCC.
Course Snapshot
- Mode: Classroom in Dubai & Live Online (with recordings)
- Level: Beginner to Intermediate retail professionals
- Ideal for: Fresh graduates, store staff, supervisors, career switchers, and aspiring retail entrepreneurs
- Certification Body: EduDelphi internal Certified Retail Management Professional certificate
Upcoming Batches
Weekday evening batch
Fast-track / Crash batch (24–26 hours)
Why take this course
How CRMP Course Accelerates Your Career
This Certified Retail Management Professional training builds end-to-end retail skills, from store operations to trading area analysis, so you can move quickly into better-paying and more responsible roles in Dubai and the GCC.
Career impact
Move into high-growth retail roles
Position yourself for roles like Sales Executive, Department Manager, and Store / Retail Manager in Dubai and across the UAE retail market.
- UAE-relevant curriculum with regional retail case studies.
- Structured pathway from frontline roles to supervisory and managerial positions.
Practical learning
Learn by analysing real retail scenarios
Work on case-based exercises in store operations, merchandising, consumer behavior, trading area analysis, and site selection.
- Scenario-based assessments across key retail functions.
- Hands-on understanding of omnichannel and organized retail.
Support
Guidance at every step
Get trainer-led doubt clearing, access to LMS materials and recordings, and placement assistance for retail roles.
- 1:1 profile guidance and career counselling for retail.
- LMS access with class recordings and study materials.
Hands-on tools
Tools & Platforms You Will Work With
Gain familiarity with retail analytics concepts and basic data tools used to track sales, footfall, conversion, and merchandising performance in Dubai retail environments.
Core
Projects
Reporting
Analytics
Optional
This course focuses on practical retail management frameworks and store-level analytics rather than advanced technical software implementation.
Is this for you?
Who Should Take This Course
This programme is ideal if you relate to at least one of these profiles:
- Fresh graduates seeking a structured entry into the retail industry.
- Sales Associates and Cashiers aiming to move into supervisory or store management roles.
- Store Supervisors and Department Managers looking to sharpen their retail strategy and operations skills.
- Customer Service Executives working in malls, hypermarkets, and specialty stores.
- Retail Buyers, Merchandisers, and Inventory Controllers who want a stronger foundation in overall retail management.
- Supply Chain and Logistics professionals who regularly interact with retail outlets.
- Entrepreneurs and small business owners running boutiques, kiosks, or online retail stores.
- Professionals from non-retail sectors planning a career shift into modern retail and e-commerce.
Eligibility & prerequisites
Open to candidates from any educational background with an interest in retail, sales, or customer service.
- Educational background: Candidates from any stream (school or college) are welcome to apply.
- Work experience: Prior experience in retail, sales, customer service, logistics, or marketing is helpful but not mandatory.
- Skills: Basic communication skills in English and comfort dealing with customers or business scenarios are recommended.
If you are unsure about your fit, contact us for a quick profile assessment and guidance on whether this CRMP Course is right for you.
Career outcomes
Where This Course Can Take You
Position yourself for high-demand retail roles across Dubai, the wider UAE, and GCC markets with a structured Certified Retail Management Professional credential.
Typical job roles
- Retail Manager / Assistant Store Manager
- Department Manager / Floor Manager
- Retail Buyer
- Retail Merchandiser
- Supply Chain Distributor / Distribution Executive for retail
- Warehouse Supervisor / Warehouse Manager
- Customer Service Executive (Retail & Malls)
- Sales Executive / Senior Sales Associate
- Marketing Executive – Retail / In-store Promotions Coordinator
- Retail Entrepreneur / Small Retail Business Owner
Industries hiring our learners
- Supermarkets, hypermarkets, and convenience stores
- Fashion, footwear, and lifestyle retail
- Electronics and specialty retail chains
- Shopping malls and retail real estate operators
- E-commerce, omnichannel, and last-mile delivery players
Salary snapshot
Professionals with CRMP Course training in Dubai typically start from:
AED 3,000 – 5,000 per month
Higher with 2–5 years experience+ performance bonuses and incentives
Disclaimer: Entry-level roles often start around AED 3,000 – 5,000 per month, supervisors around AED 5,000 – 8,000, and experienced store managers can reach AED 8,000 – 15,000+ depending on brand, performance, and responsibilities.
Curriculum
What You’ll Learn in CRMP Course
Comprehensive coverage of CRMP Course topics and exam domains.
Introduction to Retail Management
Typical duration: 2–3 hours
+
- Concept and evolution of retailing
- Role of retail in the economy
- Types of retail businesses and formats
- Key functions of retail business
- Overview of retail channels and customer touchpoints
Building & Sustaining Relationships in Retailing
Typical duration: 2–3 hours
+
- Importance of long-term customer relationships
- Understanding customer expectations and service quality
- Techniques to build loyalty and repeat business
- Managing in-store customer experience
- Handling complaints and service recovery
Strategic Planning in Retailing
Typical duration: 2–3 hours
+
- Retail vision, mission, and strategic objectives
- Retail business models and positioning
- Developing a retail market and financial strategy
- Product mix, assortment planning, and product pricing
- Performance metrics and KPIs in retail
Retail Institutions by Ownership
Typical duration: 2 hours
+
- Forms of ownership in retail
- Independent retailers, chain stores, franchises
- Leased departments and cooperatives
- Advantages and challenges of each ownership type
Retail Institutions by Store-Based Strategy Mix
Typical duration: 2–3 hours
+
- Department stores, specialty stores, discount stores, supermarkets, hypermarkets
- Convenience stores and category killers
- Comparing store formats by assortment, price, and service
- Choosing the right format for a given market
Web, Non-Store-Based, and Nontraditional Retailing
Typical duration: 2–3 hours
+
- E-commerce and online marketplaces
- Direct selling, direct marketing, and telemarketing
- Mobile and social media-driven retailing
- Vending machines and other nontraditional formats
- Integrating online and offline (omnichannel retailing)
Identifying and Understanding Consumers
Typical duration: 2 hours
+
- Retail customer profiles and buying behavior
- Demographic, psychographic, and lifestyle segmentation
- Factors influencing purchase decisions in retail
- Consumer decision-making process in a store context
Information Gathering and Processing in Retailing
Typical duration: 2–3 hours
+
- Role of data and information in retail decision-making
- Collecting customer and sales data at the store level
- Basic retail analytics: sales, footfall, conversion, basket size
- Using information for merchandising and promotions
Trading Area Analysis
Typical duration: 2 hours
+
- Concept of trading area and catchment analysis
- Identifying primary and secondary trading areas
- Tools and methods for analyzing potential store locations
- Evaluating competition and customer accessibility
Site Selection
Typical duration: 2–3 hours
+
- Criteria for choosing retail store sites
- Traffic patterns, visibility, parking, and accessibility
- Lease vs. purchase decisions
- Risk factors and mitigation in site selection
- Linking site selection with long-term retail strategy
Learning Outcomes Embedded Across Modules
Typical duration: Integrated
+
- Understanding the functions of retail business and various retail formats and channels
- Differentiating between retail and manufacturing supply chains
- Identifying key drivers of the retail supply chain and selecting store locations
- Analyzing retail market and financial strategy, including product pricing
- Integrating and collaborating with supply chain partners in retail
- Appreciating organized retail and the value it creates
- Applying strategic and operational decision-making in organized retail
- Relating supply chain activities to value creation in the retail industry
This curriculum builds a complete understanding of modern retail management, from basic concepts and formats to consumer insights, analytics, and strategic site selection.
Learning outcomes by module
- Gain a solid foundation in retail concepts, formats, and ownership structures.
- Develop practical skills in merchandising, customer experience, and trading area analysis.
- Connect retail operations with financial performance, supply chain, and long-term strategy.
Download full syllabus
Get the complete, updated CRMP Course syllabus with module-wise topics, assessment details, and suggested study plan.
Hands-on learning
Real Projects, Case Studies & Assessments
Assessments in this CRMP Course are designed to validate your readiness for real retail roles through quizzes, case scenarios, and practical application tasks.
Project 1
Store operations and customer experience case
Work through a simulated store environment where you plan staffing, manage customer flows, and improve in-store service quality.
- Apply concepts from customer relationship and service recovery modules.
- Receive feedback from trainers on practical decision-making.
Project 2
Trading area and site selection analysis
Analyse a proposed store location using trading area concepts, competition mapping, and accessibility criteria.
- Strengthen your ability to evaluate store sites in the UAE context.
- Practice scenario-based questions similar to internal assessments.
Assessments
Quizzes & progress tracking
Use quizzes and short assessments after each module to monitor your understanding of key retail concepts.
- Module-wise quizzes and scenario-based exercises.
- Internal completion criteria to ensure job-ready competence.
Free info session
Join Our Next Live Info Session on CRMP Course
Meet our retail trainers, understand the Certified Retail Management Professional roadmap, see the LMS in action, and get all your questions answered live.
What you’ll learn in the session
- Is CRMP Course right for your profile and retail career goals?
- How the classes, LMS, recordings, and assessments work.
- Career opportunities, salary ranges, and growth paths in Dubai retail.
Learning experience
Flexible Learning Options Built for Working Professionals
Whether you prefer classroom training in Dubai or live online classes, the CRMP Course is structured to fit around your work or academic schedule.
Mode of training
Classroom, Live Online or Hybrid
- Classroom sessions at our Dubai centre where available.
- Live instructor-led online batches with interactive discussions.
- Access to recordings so you can revisit key topics.
Course duration
24–26 hours over a few weeks
- Compact schedule designed for quick upskilling.
- Evening and weekend options to suit working professionals.
- LMS access with recordings and materials for ongoing revision.
Upcoming batches
Choose the schedule that suits you
- Weekend batch: Ideal for full-time employees.
- Weekday batch: Evening timings for students and part-time staff.
- Fast-track batch: Intensive format to complete the course quickly.
Your certification path
How You’ll Become a Certified Retail Management Professional
Follow a clear journey from enquiry to completion of the CRMP Course and earning your EduDelphi Certified Retail Management Professional certificate.
Connect with our advisors, share your background, clarify goals in retail, and select a suitable CRMP batch schedule in Dubai or online.
Attend interactive sessions on retail concepts, formats, strategy, and analytics while using the LMS for materials, notes, and class recordings.
Take module-wise quizzes, scenario-based questions, and practical exercises so trainers can verify that you have mastered core retail skills.
On fulfilling internal completion criteria, receive your EduDelphi Certified Retail Management Professional certificate and get support for retail job applications or promotions.
Prefer to learn at your own pace?
Self-Paced Video Course Option
If you cannot always attend live sessions, you can still benefit from recordings and LMS-based learning for the CRMP Course.
Self-paced learning support typically includes:
- Access to topic-wise recorded sessions from live CRMP classes where applicable.
- Study materials and success slides covering all retail management modules.
- Practice questions and quizzes for key concepts in each module.
- 24×7 access to the EduDelphi Learning Management System (LMS).
- Scheduled doubt-clearing opportunities with faculty for enrolled learners.
Who this plan is ideal for
- Working professionals in retail with rotating shifts.
- Learners based outside Dubai who prefer flexible timings.
- Self-motivated candidates who want to revisit concepts multiple times.
Discuss with our advisors how recordings and LMS access are provided for the CRMP Course so you can choose the right mix of live and self-paced learning.
Why Edudelphi
Why Professionals Choose Delphi for CRMP Course
This CRMP Course combines KHDA-licensed training, ISO 9001:2015 certified processes, experienced retail faculty, and strong learner support tailored to the Dubai market.
Expert trainers
Retail-experienced faculty
Learn from professionals with 10+ years of hands-on experience in store management, merchandising, and retail supply chain across the UAE and GCC.
Live & interactive
Instructor-led classes with real cases
Sessions focus on practical examples from supermarkets, fashion outlets, and electronics retail, not just theory slides.
Smart LMS
Cloud-based e-learning portal
Access notes, success slides, practice questions, and class recordings from any device, anytime.
Flexible schedules
Weekend & weekday batches
Choose from evening or weekend timings to build your retail skills without disrupting your current job.
Exam & career support
Guidance beyond the classroom
Get help with internal assessments, CV building, interview preparation, and job search for retail roles in Dubai and GCC.
Recognised quality
KHDA licensed & ISO certified
Train with a KHDA-licensed and ISO 9001:2015 certified institute trusted by corporate clients across the region.
Meet your mentors
Learn from Certified, Practicing Professionals
You will be guided by seasoned retail and business professionals with extensive UAE and GCC experience in store operations, merchandising, and supply chain.
Senior Retail Management Trainer
Retail Management Expert, 10+ years in GCC retail
Has led and trained store managers, supervisors, and sales teams across supermarkets, fashion, and electronics chains, bringing rich case studies from the UAE market into the classroom.
Retail Supply Chain & Merchandising Coach
Retail Supply Chain Specialist, 10+ years in operations
Brings hands-on experience in distribution, warehouse operations, and merchandising planning, helping learners connect store decisions with supply chain performance.
Faculty advantage
Certified & Professional Trainers
Every Delphi instructor goes through a rigorous screening process and teaches with one clear goal: helping you gain practical retail skills and grow your career.
- Extensive experience in UAE and GCC retail operations.
- Case-study driven teaching with regional examples.
- Strong track record in mentoring learners into better roles.
Learner stories
What Our Learners Say
Hear from professionals who upskilled with us.
“Before joining EduDelphi’s retail management course, I was working as a sales associate in a hypermarket with no clear growth path. The CRMP training helped me understand store operations, merchandising, and customer analytics. Within a few months I was promoted to Department Supervisor. The examples and case studies from UAE retail made a big difference.”
“I wanted to move from a customer service role into store management. The Certified Retail Management Professional course gave me a clear structure of how retail works—from supply chain to site selection. The trainer simplified complex concepts and the flexible batch timings allowed me to learn without affecting my job.”
“The live online CRMP classes, combined with LMS access and recordings, made it easy to balance my retail job and studies. I could revisit sessions on trading area analysis and merchandising whenever I needed.”
Exam & certification
How the Certified Retail Management Professional Assessment Works
This CRMP Course uses internal assessments to ensure you have mastered key retail management concepts before awarding the EduDelphi certificate.
Assessment pattern
- Assessment type: Internal quizzes, scenario-based questions, and practical exercises.
- Duration: Spread across the 24–26 hours of guided training.
- Structure: Module-wise quizzes, short case analyses, and application tasks.
- Passing criteria: Completion requirements set by trainers to validate core competency.
Schedule & attempts
- Assessments are typically scheduled at the end of modules or as part of ongoing class activities.
- Trainers will share timelines and expectations at the start of each batch.
- Opportunities for reassessment or extra practice may be provided based on performance.
Certification & recognition
Upon successfully completing the internal assessments and course requirements, you will be awarded the Certified Retail Management Professional (CRMP) certificate from EduDelphi Training Institute.
- Issued by: EduDelphi, a KHDA-licensed and ISO 9001:2015 certified training provider in Dubai.
- Recognised in: Widely valued by retail employers in Dubai, UAE, and GCC as a practical skills credential.
- Validity: Certificate of completion demonstrating your training hours and competencies in retail management.
Our team will brief you on assessment expectations and certification details during orientation; there is no separate external exam fee for this internal CRMP certificate.
Fees & inclusions
CRMP Course Fees in Dubai
Transparent pricing for CRMP Course packages in Dubai.
What your fee includes
- Complete CRMP Course training (classroom in Dubai or live online).
- Reputed study materials and EduDelphi success slides for retail management.
- Access to the Delphi LMS and class recordings where applicable.
- Quizzes, assessments, and scenario-based exercises to track your progress.
- Guidance on CV building, interview preparation, and job search for retail roles.
EMI & instalment options available
For corporate and group enrolments, custom pricing and in-house training options for retail teams are available.
Get a personalised fee breakup
Share your details and our team will send you the latest CRMP Course fee structure, any ongoing promotions, and a clear breakdown of costs in AED.
We will also explain available installment or EMI options so you can plan your investment comfortably.
Compare your options
CRMP Course vs Other Pathways
Many learners compare the CRMP Course with self-study or general business degrees; this table shows how each route differs for a retail-focused career.
| Criteria | This Course CRMP Course |
Alternative 1 Self-Study in Retail Topics |
Alternative 2 General Business / BBA Degree |
|---|---|---|---|
| Primary focus | Practical retail management skills and tools | Unstructured learning from articles and videos | Broad business concepts with limited retail depth |
| Best suited for | Retail staff, supervisors, and career switchers targeting store and retail management roles | Highly self-motivated learners comfortable curating their own content | Students seeking an academic degree rather than focused retail skills |
| Exam structure | Internal assessments, quizzes, and practical case tasks | No formal assessments or recognised exams | University-style semester exams and assignments |
| Time to complete | 24–26 hours over a few weeks | Undefined; can stretch over many months | Typically 3–4 years full-time |
| Career outcomes | Strong fit for retail operations, merchandising, and store management roles in UAE and GCC. | May improve knowledge but lacks structured recognition for employers. | Provides broad exposure but less targeted for hands-on retail roles. |
Use this comparison to choose the learning path that best matches your timeline, career goals, and need for structured guidance.
Not sure if this is the right course for you?
Speak to a Delphi counsellor for a personalised profile evaluation, eligibility check and course roadmap.
We’ll contact you within 24 hours via call / WhatsApp / email. No obligations.
Get course details
Get CRMP Course Syllabus, Fees & Upcoming Batches
Share your details below to receive a personalised call from our course advisor. They will help you with eligibility, fees, batches and the best path based on your profile.
What you’ll receive
- Full CRMP Course syllabus with module-wise breakdown.
- Detailed fee breakup with current promotions and EMI options.
- Batch options (weekend / weekday / fast-track) that match your schedule.
- Guidance on eligibility, assessment pattern, and certification.
Preferred mode of training
Live online
Hybrid
Self-paced only
Submit your enquiry
Our team will contact you within 24 hours with complete information – no obligation to enrol.
FAQs
Frequently Asked Questions
Common questions about CRMP Course eligibility and details.
What is the CRMP Course in Dubai?
Our CRMP Course in Dubai stands for Certified Retail Management Professional, a structured training program that teaches you how to manage modern retail operations, from store management and merchandising to consumer analysis and supply chain coordination.
Is this CRMP course the same as a risk management CRMP certification?
No. Our CRMP Course is focused on retail management, not risk management, and it covers store operations, merchandising, customer service, and retail strategy rather than enterprise risk frameworks.
Who should enroll in the CRMP Course?
Anyone who wants to build or grow a career in retail should enroll, including fresh graduates, sales and customer service staff, store supervisors, department managers, supply chain professionals working with retailers, and aspiring retail entrepreneurs.
Do I need prior experience in retail to join?
No, prior retail experience is not mandatory; the course is suitable for beginners as well as working professionals, starting from fundamentals and moving to advanced retail management concepts.
What is the duration of the CRMP Course?
The Certified Retail Management Professional course typically runs for 24 to 26 hours, delivered in flexible sessions that suit working professionals and students.
Is the CRMP Course available online in Dubai?
Yes, we offer live online instructor-led classes for the CRMP Course so you can join from Dubai or anywhere in the region and still receive the same quality training and support.
Will I get session recordings if I miss a class?
For live online batches, we provide access to class recordings through our cloud e-learning portal so you can revise concepts or catch up on any session you miss.
What certificate will I receive after completing the course?
On successful completion of the course requirements, you receive a Certified Retail Management Professional (CRMP) certificate from EduDelphi, a KHDA-licensed and ISO 9001:2015 certified training institute in Dubai.
What skills will I gain from the CRMP Course?
You will learn how to manage store operations, analyse trading areas and select store sites, understand consumer behavior, plan merchandise, coordinate with supply chain partners, and support pricing and promotional decisions in retail.
What job roles can I apply for after this CRMP training?
After completing the course, you can target roles such as Sales Executive, Customer Service Executive, Department Manager, Retail Merchandiser, Retail Buyer, Supply Chain Distributor, Warehouse Manager, and Store or Retail Manager depending on your prior experience.
Is this course recognized in Dubai and the UAE?
Yes, EduDelphi is KHDA licensed in Dubai and ISO 9001:2015 certified, which adds strong credibility to the CRMP certificate you earn with us in the UAE job market.
What are the eligibility requirements for this course?
Candidates from any educational background can join, and we recommend basic English communication skills along with an interest in retail, sales, or customer service for the best learning experience.
Do you provide placement assistance after the CRMP Course?
Yes, we provide placement assistance including CV enhancement, interview preparation, and guidance on where and how to apply for retail roles in Dubai and the wider GCC region.
How are the classes delivered for the CRMP Course?
Classes are delivered through classroom training in Dubai where available, live online sessions, and in some cases hybrid options, all of which are instructor-led and interactive with practical examples and case studies.
What study materials will I get?
You receive reputed study materials, EduDelphi’s customized success slides, and access to our cloud e-learning portal for notes, practice questions, and class recordings.
Are there exams or tests in the CRMP Course?
Yes, we conduct internal assessments, quizzes, and scenario-based exercises to ensure you understand and can apply the concepts, with the assessment schedule shared at the start of the batch.
How much does the CRMP Course in Dubai cost?
We offer competitive fees for this professional course, and because pricing can vary by batch mode, schedule, and promotions, you should contact our course advisors for the latest fee structure and available installment options.
Can I pay the fees in installments or via EMI?
Yes, we offer flexible payment options and installment or EMI plans to make it easier to enroll; our team will explain the available options and any partner banks during your enquiry.
When does the next CRMP batch start?
We launch new CRMP batches regularly for both weekend and weekday schedules, and our advisors will share the next available dates and timings once you submit your enquiry.
Why should I choose EduDelphi for the CRMP Course?
EduDelphi combines KHDA approval, ISO-certified processes, experienced trainers, practical retail-focused content, cloud-based LMS access, and placement support so you gain both a credible certificate and strong, job-ready skills.
Ready to Start Your CRMP Course Journey?
Take the first step towards a recognised Certified Retail Management Professional credential and a stronger career in modern retail.
We’ll send you syllabus, fees, batch schedules and answer any questions you have.
