Customer Service Training
Many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Remember: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Customer Service Training Outline:
- What is Customer Service?
- Who Are Your Customers?
- Communication Skills
- Telephone Techniques
- Handling Difficult Callers
- Handling Challenges Assertively
- Handling Difficult People
- Handling Conflicts
- Seven Steps to Customer Problem Solving
Who should attend?
Certified & Professional Trainers
Our faculties are qualified & industry experts with significant experience in their domain.
Live Instructor Led Training
We conduct live classes through GoToMeeting, Zoom and other live meeting software.
Cloud e-learning portal
Get live class notifications, view class recordings, or practice questions all in one access.
Flexible Batch Timings
All our batch schedules are designed to support work while you study principle.
We guide you to benefit from the newly acquired global professional certification.
Reputed Study Materials
We provide internationally reputed study materials with our customized success slides.
Self Paced Video Course
Study on your Own?
Don’t have time to attend the live classes, No worries. Get our online Self Study kit and access to our e-learning portal at the best price and prepare for your CISSP Training in Dubai in your own style.
Get Access to
- 30+ Hours Recorded Videos
- Practice Questions
- Access to e-learning portal
- Up to 4 Hours Expert Doubt Clearing Session