Customer Service Training
Many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
Remember: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Customer Service Training Outline:
- What is Customer Service?
- Who Are Your Customers?
- Communication Skills
- Telephone Techniques
- Handling Difficult Callers
- Handling Challenges Assertively
- Handling Difficult People
- Handling Conflicts
- Seven Steps to Customer Problem Solving
Who should attend?
Certified & Professional Trainers
Our faculties are qualified & industry experts with significant experience in their domain.
Live Instructor Led Training
We conduct live classes through GoToMeeting, Zoom and other live meeting software.
Cloud e-learning portal
Get live class notifications, view class recordings, or practice questions all in one access.
Flexible Batch Timings
All our batch schedules are designed to support work while you study principle.
We guide you to benefit from the newly acquired global professional certification.
Reputed Study Materials
We provide internationally reputed study materials with our customized success slides.