Customer Service Training

Many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Remember: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Customer Service Training Outline:

What is Customer Service?
Who Are Your Customers?
Communication Skills
Telephone Techniques
Handling Difficult Callers
Handling Challenges Assertively
Handling Difficult People
Handling Conflicts
Seven Steps to Customer Problem Solving

Learning Outcomes:

Demonstrate a customer service approach
How your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy.
While the search for great customer service skills and abilities is a more recent endeavor, many CEOs would argue it’s just as elusive as the mythical grail that prompted the Crusades. No matter how many customer services skill assessment surveys you send out, much of the customer psyche will remain a mystery.

Program duration:

1 Day

Who should attend?

Anyone who aspires to become a sales representative or a Sales manager can attend the workshop as it will help them to achieve their ultimate goal as speaking is not the only skill you need, you also need to understand how to create an impact with your sales pitch.