Customer Service Training

Many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Remember: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Customer Service Training Outline:

  • What is Customer Service?
  • Who Are Your Customers?
  • Communication Skills
  • Telephone Techniques
  • Handling Difficult Callers
  • Handling Challenges Assertively
  • Handling Difficult People
  • Handling Conflicts
  • Seven Steps to Customer Problem Solving

Who should attend?

Anyone who aspires to become a sales representative or a Sales manager can attend the workshop as it will help them to achieve their ultimate goal as speaking is not the only skill you need, you also need to understand how to create an impact with your sales pitch.

Why Delphi?

Certified & Professional Trainers

Our faculties are qualified & industry experts with significant experience in their domain.

Live Instructor Led Training

We conduct live classes through GoToMeeting, Zoom and other live meeting software.

Cloud e-learning portal

Get live class notifications, view class recordings, or practice questions all in one access.

Flexible Batch Timings

All our batch schedules are designed to support work while you study principle.

Placement Assistance

We guide you to benefit from the newly acquired global professional certification.

Reputed Study Materials

We provide internationally reputed study materials with our customized success slides.

Your success is our aim, earn professional certification with us and soar to the new heights of success.
Improve your CV, get your dream job!

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