ISO/IEC 20000 Lead Auditor Course
The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures, and techniques. This ISO/IEC 20000 Lead Auditor training is intended for auditors seeking to perform and lead service management system (SMS) certification audits and for Individuals responsible for maintaining conformance with SMS requirements.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Domain 2: Service Management System (SMS)
Domain 3: Fundamental audit concepts and principles
Domain 4: Preparation of an ISO/IEC 20000-1 audit
Domain 5: Conducting an ISO/IEC 20000-1 audit
Domain 6: Closing an ISO/IEC 20000-1 audit
Domain 7: Managing an ISO/IEC 20000-1 audit program
Who should take the ISO/IEC 20000 Lead Auditor course?
- Auditors seeking to perform and lead a Service Management System (SMS) certification audits
- Managers or consultants seeking to master a service management system audit process
- Individuals responsible for maintaining conformance with SMS requirements
- Technical experts seeking to prepare for a service management system audit
- Expert advisors in service management
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