Managing Difficult Conversation

Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing communicating the difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.

Managing Difficult Conversation Outline:

  • Move from an adversarial to a collaborative approach in conflict resolution
  • Initiate and conduct skilled conversations leading to behavioral change
  • Understand and manage their reactive emotions during on-job encounters
  • Identify and alter unproductive conversational habits from reaction to response
  • Use calming communication skills to bring upset people to the point of reason
  • Use persuasion and negotiating skills effectively
  • Develop positive language patterns
  • Conduct and survive difficult problem-solving discussions
  • Manage the dynamics of effective problem-solving, one-on-one interviews
  • Yet avoiding difficult conversations or mishandling them can result in many negative consequences.

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