Managing Difficult Conversation
Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing communicating the difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.
Managing Difficult Conversation Outline:
- Move from an adversarial to a collaborative approach in conflict resolution
- Initiate and conduct skilled conversations leading to behavioral change
- Understand and manage their reactive emotions during on-job encounters
- Identify and alter unproductive conversational habits from reaction to response
- Use calming communication skills to bring upset people to the point of reason
- Use persuasion and negotiating skills effectively
- Develop positive language patterns
- Conduct and survive difficult problem-solving discussions
- Manage the dynamics of effective problem-solving, one-on-one interviews
- Yet avoiding difficult conversations or mishandling them can result in many negative consequences.
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