Professional Certification Training

Certified Internal Auditor (CIA) Course – Kenya

Pass the CIA exam faster with guided, exam-focused coaching designed for busy audit and finance professionals in Kenya.

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Course Overview

What is the Certified Internal Auditor (CIA) Course and Why is it Essential in Kenya?

For Kenyan audit and finance professionals, the Certified Internal Auditor (CIA) Course is a globally recognized path to advance in internal audit, risk, compliance, and control roles without pausing their careers.

By the end of this course, you will be able to

  • Plan, execute, and report on internal audit engagements using global best practices.
  • Apply the IPPF and the 2025/2026 Global Internal Audit Standards in real-world scenarios.
  • Identify and respond to fraud and emerging risks relevant to Kenyan organisations.
View Full Curriculum

Course Snapshot

  • Mode: Live Interactive Online Classes, Self-Paced Video Access, and Corporate Training
  • Level: Professional internal audit certification preparation
  • Ideal for: Internal auditors, external auditors, risk, compliance, and finance professionals in Kenya
  • Certification Body: The Institute of Internal Auditors (IIA, USA)

Upcoming Batches

Weekend batch (Working professionals) Weekday evening batch Fast-track / Exam crash batch

Why take this course

How Certified Internal Auditor (CIA) Course – Kenya Accelerates Your Career

Designed for working auditors and finance professionals in Kenya, this CIA training connects exam success with stronger on-the-job internal audit performance.

Career impact

Move into high-growth internal audit roles

Position yourself for roles like Internal Auditor, Senior Internal Auditor, and Risk Manager across Kenya’s banks, telcos, regulators, and corporates.

  • Global CIA credential recognised in Kenya and worldwide.
  • Career-focused mentoring for internal audit leadership tracks.

Practical learning

Learn by applying global standards

Work through internal audit scenarios mapped to the IIA syllabus and 2025/2026 Global Internal Audit Standards.

  • 4,500+ CIA questions, mocks, and revision sessions.
  • Case examples relevant to Kenyan banks and corporates.

Support

Guidance at every exam step

Get end-to-end help from eligibility assessment to CCMS setup, scheduling, and reattempt strategy if needed.

  • Live interactive classes plus 24×7 LMS access.
  • Pass Promise batch retake support as per policy.

Standards & frameworks

Key Internal Audit Frameworks You Will Work With

Learn to apply globally recognised internal audit frameworks and standards that Kenyan employers expect from CIA-qualified professionals.

IPPF (International Professional Practices Framework)Core
2025/2026 Global Internal Audit Standards (GIAS)Core
Governance, Risk Management & Control frameworksPractice
Fraud risk management conceptsRisk
Internal audit planning & reporting methodologiesApplication

These frameworks align your skills with The IIA (USA) expectations and the needs of Kenyan banks, regulators, NGOs, and corporates.

Is this for you?

Is the Certified Internal Auditor (CIA) Certification Right for You in Kenya?

This programme is ideal if you see yourself growing in internal audit, risk, compliance, and control roles across Kenyan organisations.

  • Internal Auditors and Senior Internal Auditors aiming for a globally recognized credential.
  • External Auditors, including those from Big 4 firms, planning to move into internal audit.
  • Risk Assessment Specialists and Risk Managers in banks, insurance, microfinance, and fintech.
  • Internal Control, SOX, and Controls Professionals in shared services or multinational entities.
  • Finance, Accounting, and Audit Executives seeking international recognition and career growth.
  • Compliance and Quality Assurance Managers looking to deepen audit and control expertise.
  • Chief Audit Executive or Head of Internal Audit aspirants in Kenyan corporates and public sector.
  • Fresh accounting or finance graduates targeting an internal audit career path.
  • ACCA, CPA, CA, and CISA professionals interested in the one-part CIA Challenge Exam pathway.

Eligibility & prerequisites

CIA eligibility in Kenya follows The IIA (USA) global rules based on a mix of education and relevant work experience.

  • Educational background: A university degree, an ACCA qualification, or two years of post-secondary education such as A-levels or equivalent.
  • Work experience: Typically 1–2 years for degree or master’s holders and up to 7 years for experience-only routes in audit, risk, compliance, or internal controls.
  • Exam body rules: You must meet The IIA’s official CIA eligibility, ethics, and character requirements.

A basic understanding of accounting and business concepts is recommended; our team offers a free profile assessment to confirm your CIA path.

Career outcomes

What Job Roles and Salaries Can You Expect with the CIA in Kenya?

CIA certification is strongly valued in Kenya’s banks, telcos, public sector, NGOs, and multinationals and is increasingly listed in internal audit job descriptions.

Typical job roles

  • Internal Auditor / Senior Internal Auditor
  • Internal Audit Supervisor / Manager
  • Risk and Compliance Officer / Manager
  • Internal Controls Specialist / SOX Specialist
  • Forensic / Fraud Auditor
  • Enterprise Risk Management (ERM) Specialist
  • Head of Internal Audit / Chief Audit Executive (with experience)

Industries hiring our learners

  • Banking, Financial Services, Microfinance & SACCOs
  • Telecommunications and technology-driven businesses
  • Public sector entities, regulators, and revenue authorities
  • NGOs, development organisations, and donors
  • Multinationals, FMCG, and large corporates in Kenya

Salary snapshot

Professionals with CIA in Kenya typically see higher earning potential compared to non-certified internal auditors.

KES 80,000 – 450,000+ per month

Higher with experience and leadership roles+ performance bonuses

Disclaimer: Salary ranges are indicative (e.g. KES 80,000 – 150,000 for junior auditors up to KES 250,000 – 450,000+ for managers and Heads of Audit) and vary by employer, location, and experience.

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Curriculum

What Topics are Covered in the Certified Internal Auditor (CIA) Syllabus?

Comprehensive coverage of Certified Internal Auditor (CIA) topics and exam domains.

Module 1 CIA Part 1: Internal Audit Fundamentals

+

  • Foundations of Internal Auditing (35%).
  • Ethics and Professionalism (20%).
  • Governance, Risk Management, and Control (30%).
  • Fraud Risks (15%).
Module 2 CIA Part 2: Internal Audit Engagement

+

  • Engagement Planning (50%).
  • Information Gathering, Analysis, and Evaluation (40%).
  • Engagement Supervision and Communication (10%).
Module 3 CIA Part 3: Internal Audit Function

+

  • Internal Audit Operations (25%).
  • Internal Audit Plan (15%).
  • Quality of the Internal Audit Function (15%).
  • Engagement Results and Monitoring (45%).
Module 4 Mocks, Revision & Exam Strategy

+

  • Consolidated revision across CIA Parts 1, 2, and 3.
  • Full-length mock exams aligned with the latest IIA syllabus.
  • Targeted practice on weak domains using question banks.
  • Exam strategy, time management, and last-minute tips.

The curriculum follows the official IIA exam structure and is fully updated for the 2025/2026 Global Internal Audit Standards (GIAS).

Learning outcomes by module

  • Module 1 builds your foundations in internal auditing, ethics, governance, risk, and fraud.
  • Module 2 develops your ability to plan, execute, and communicate internal audit engagements.
  • Module 3 prepares you to manage and enhance the internal audit function at an organisational level.
  • Module 4 consolidates learning through mocks, revision, and targeted exam strategies.

Download full syllabus

Get the complete, updated Certified Internal Auditor (CIA) syllabus with module-wise topics, exam weightage, and a 6–12 month study plan for Kenya.

Hands-on learning

Real Internal Audit Scenarios & Exam-Focused Practice

This course emphasises practical internal audit application and exam readiness through mocks, question banks, and case-style discussions.

Project 1

Audit engagement planning case

Plan an internal audit engagement for a Kenyan bank or corporate, applying governance, risk, and control concepts.

  • Focus on applying IIA standards and risk-based planning.
  • Guided walkthrough and feedback from trainers.

Project 2

Fraud risk and controls scenario

Analyse a fraud risk scenario typical to Kenyan organisations and recommend internal controls and audit tests.

  • Helps you connect theory to real fraud risk cases.
  • Strengthens your approach to documenting findings.

Assessments

Mocks & progress tracking

Use part-wise mock tests, chapter quizzes, and dashboards to monitor your CIA exam readiness.

  • Exam-pattern mock tests with performance analytics.
  • Targeted revision plans based on weaker domains.

Free info session

Join Our Next Live Info Session on Certified Internal Auditor (CIA) Course – Kenya

Meet our CIA trainers, understand the live online training roadmap for Kenya, see the LMS in action, and get all your questions answered.

Duration: 45–60 minutes Delivered via GoToMeeting Free registration

What you’ll learn in the session

  • Is Certified Internal Auditor (CIA) right for your profile in Kenya?
  • How the live online classes, LMS, and mocks work.
  • Exam structure, pass strategy, and career outcomes in Kenya.

Learning experience

Flexible Learning Options Built for Working Professionals in Kenya

The CIA course is delivered via live online classes with recordings, self-paced video access, and corporate training options tailored to Kenyan time zones.

Mode of training

Live Online and Self-Paced Learning

  • Live interactive online batches with Kenya-friendly timings.
  • 24×7 LMS access and recordings if you miss a session.

Course duration

Typically 6–12 months per individual plan

  • Can be completed within 12–24 months for all 3 parts.
  • Additional doubt-clearing and revision sessions before exams.
  • Full LMS and recordings access throughout your enrolment.

Upcoming batches

Choose the schedule that suits you

  • Weekend batch: For working professionals in Kenya.
  • Weekday evening batch: Post-office timings.
  • Fast-track or revision bootcamp before exam attempts.

Your certification path

How You’ll Become a Certified Internal Auditor (CIA)

This is the step-by-step journey Kenyan professionals follow with EduDelphi to earn the CIA designation from The IIA (USA).

01
Check eligibility & choose batch

Speak with our programme advisor, get a free profile assessment as per The IIA rules, and choose a weekend, evening, or fast-track batch.

02
Attend live classes & use the LMS

Attend live interactive online sessions, follow the study plan, review recordings, and practice using 4,500+ CIA questions and mocks.

03
Register, schedule & attempt exams

Set up your IIA membership and CCMS account, register for each CIA part, and book your exam at a Pearson VUE test center in Kenya.

04
Get certified & advance your career

After clearing all 3 parts and meeting experience requirements, earn the CIA designation and leverage it for promotions and better roles.

Prefer to learn at your own pace?

Self-Paced CIA Video Course Option for Kenya

For learners who cannot commit to fixed class timings, the self-paced CIA plan combines recordings, LMS access, and scheduled doubt support.

Self-paced plan typically includes:

  • Topic-wise recorded CIA sessions covering Parts 1, 2, and 3.
  • Access to internationally reputed CIA study materials and exam kits.
  • 5,000+ practice questions and mock tests with solutions.
  • High-impact slides, infographics, and revision summaries.
  • 24×7 access to the EduDelphi Learning Management System (LMS).
  • Periodic doubt-clearing clinics with CIA faculty.

Who this plan is ideal for

  • Working professionals in Kenya with unpredictable schedules.
  • Learners located outside major cities like Nairobi, Mombasa, or Kisumu.
  • Self-motivated candidates who prefer flexible revision and pacing.

You can combine the self-paced plan with shorter live exam bootcamps for last-mile CIA preparation.

Why Edudelphi

Why Professionals Choose Delphi for Certified Internal Auditor (CIA) Course – Kenya

EduDelphi, headquartered in Dubai & India, offers KHDA-approved, globally connected CIA training with strong trainer quality, pedagogy, and learner support for Kenyan professionals.

Expert trainers

Certified & industry-experienced faculty

Learn from practicing internal audit and finance professionals who hold global credentials like CIA, CPA, CMA, CISA, and ACCA.

Live & interactive

Instructor-led classes with doubt support

Sessions are interactive, exam-focused, and aligned to your CIA exam timeline with 1:1 doubt support.

Smart LMS

Cloud-based e-learning portal

Access class recordings, practice questions, mock tests, and study material anytime from Kenya or abroad.

Flexible schedules

Weekend & weekday batches

Attend weekend or evening batches designed for working professionals across Nairobi and other Kenyan cities.

Exam & career support

Guidance beyond the classroom

Get help with IIA membership, CCMS registration, exam scheduling, and positioning CIA on your CV and LinkedIn.

Recognised quality

ISO 9001:2015 Certified, KHDA-approved & globally connected

EduDelphi is KHDA-approved with 14+ years of excellence and 4.6/5 rating, training professionals across Kenya via live online modes.

Meet your mentors

Who Will Teach You in the CIA Course for Kenya?

Learn from certified, practicing internal audit and finance professionals with decades of experience and strong CIA teaching track records.

SS

Shyam Sarrof

CPA (USA), CMA (USA), ACA, ACMA, CS, CFA, ACTM, MBA, B.Com (H) with 22+ years in advisory, control, and risk management

Career internal auditor leading CIA batches with a strong focus on concepts, risk, and controls. Known for simplifying complex topics, using practical internal audit examples, and building exam confidence for working professionals.

View full trainer profile →

AG

Avijit Goswami

CPA (USA), CMA (USA), FCS, FCMA, LLB, CFA, M.Com with 20+ years in finance and audit

Brings deep internal audit and finance insights with a highly exam-focused training approach. Shares real-world cases from banks and corporates to make CIA concepts relevant for auditors in Kenya and East Africa.

Meet all Delphi trainers →

Faculty advantage

Certified & Professional Trainers

Every instructor goes through a rigorous screening process and teaches with one clear goal: helping you clear the CIA exam and advance your internal audit career.

  • Global certifications plus 20+ years of internal audit, risk, and finance practice.
  • Exam-oriented teaching with practical case studies from banks, corporates, and consulting.
  • Track record of guiding CIA learners in Kenya and across the region to first-time passes.

Learner stories

What Our CIA Learners from Kenya Say

Hear from professionals who upskilled with us.

★★★★★

4.6/5 Google rating Based on 170+ reviews for Delphi Star Training Center
Trusted by 50,000+ professionals Across India, Dubai, GCC & Kenya
JM
James M.
Internal Auditor, Nairobi — Cleared CIA Part 1 on first attempt
★★★★★

“EduDelphi’s CIA classes fit perfectly with my work schedule in Nairobi. The live sessions, recordings, and question bank helped me clear Part 1 on my first attempt. The trainers always related concepts to real internal audit scenarios we see in Kenyan banks.”

MW
Mary W.
Finance & Risk Professional, Mombasa — Passed CIA Part 3
★★★★★

“I was a finance officer in Mombasa and wanted to move into internal audit. The structured guidance on eligibility, IIA registration and exam strategy gave me clarity. I’m now preparing for Part 2 after passing Part 3 with their support.”

ED
EduDelphi CIA Learner
Mode: Live Online from Kenya
★★★★★

“The combination of live online classes, 24×7 LMS access, and recordings made it easy to revise around a busy work schedule. The trainers were always available to clear doubts and guide my CIA exam planning.”

Exam & certification

What is the Certified Internal Auditor (CIA) Exam Structure for Candidates in Kenya?

The CIA exam is computer-based, delivered worldwide via Pearson VUE test centers, and follows a three-part structure that is identical for Kenyan candidates.

Exam pattern

  • Exam type: Computer-based, multiple-choice questions via Pearson VUE test centers.
  • Part 1: 125 MCQs, 2.5 hours (150 minutes) — Internal Audit Fundamentals.
  • Part 2: 100 MCQs, 2.0 hours (120 minutes) — Internal Audit Engagement.
  • Part 3: 100 MCQs, 2.0 hours (120 minutes) — Internal Audit Function.
  • Passing score: Scaled score of 600 out of 750 for each part.

Exam windows & attempts

  • Exams are delivered in-person at authorized Pearson VUE centers; online proctoring is no longer available.
  • You typically have 3 years from CIA application approval to complete all requirements.
  • Each exam registration is generally valid for 180 days, within which you must sit the exam.
  • Re-attempts are allowed as per IIA and Pearson VUE policies, with additional fees for each attempt.

Certification & recognition

Upon successfully clearing all exam parts and meeting experience and ethics requirements, you will be awarded the Certified Internal Auditor (CIA) designation from The Institute of Internal Auditors (IIA, USA).

  • Issued by: The IIA (USA).
  • Recognised by banks, regulators, Big 4 firms, NGOs, and multinationals worldwide, including in Kenya.
  • Validity: Ongoing, subject to 40 CPE hours annually plus 2 hours of Ethics.

Our team in Kenya guides you on IIA membership, CCMS registration, document upload, choosing exam sequence, and booking your CIA exam slot at the nearest Pearson VUE center.

Fees & inclusions

Certified Internal Auditor (CIA) Course – Kenya Fees in Kenya

Transparent pricing for Certified Internal Auditor (CIA) in Kenya.

What your fee includes

  • Complete CIA training via live online, self-paced, or corporate/in-house modes.
  • Internationally reputed CIA study materials and exam kits.
  • 24×7 access to the EduDelphi e-Learning Portal and class recordings.
  • 4,000+ exam success slides, 5,000+ practice questions, full-length mocks, and revision classes.
  • Doubt-solving support, CCMS registration and document verification guidance, and Pearson VUE scheduling support.
  • Pass Promise: Free retake of the next batch for the relevant part if you do not clear, as per current policy.

EMI & instalment options available in KES

For corporate and group enrolments in Kenya, custom pricing and in-house training options are available.

Get a personalised fee breakup

Share your details and our team will send you the latest fee structure, ongoing offers, and a clear cost breakdown (including estimated IIA exam fees) in Kenyan Shillings (KES).

View Official Exam Fees

We’ll also help you plan your CIA exam timeline and suggest the most cost-effective way to enrol for Part 1 only, Part 1+2, or all 3 parts.

Compare your options

How Does the Certified Internal Auditor (CIA) Compare to Other Audit and Finance Certifications in Kenya?

Many Kenyan professionals compare CIA with CPA, ACCA, CISA, and local audit short courses; this table shows how CIA fits internal audit career goals.

Criteria This Course
Certified Internal Auditor (CIA)
Alternative 1
CPA / ACCA
Alternative 2
CISA / Local Audit Short Courses
Primary focus Internal audit, governance, risk, controls Financial accounting, reporting, taxation IT audit and information systems controls / basic audit concepts
Best suited for Audit, risk, compliance, internal controls professionals Accounting, finance, and external audit professionals IT auditors, cyber risk professionals, or junior staff needing basic audit upskilling
Exam structure 3 parts with computer-based MCQ exams Multiple levels or papers depending on body Usually 1 exam for CISA; short-course style assessments for local programmes
Time to complete Typically 12–24 months for working professionals in Kenya Often 2–3+ years across all levels Varies from a single exam to short programmes
Career outcomes Strong fit for internal audit roles in banks, telcos, regulators, NGOs, and corporates. Better for core accounting and finance leadership roles. Best for IT audit specialisation or basic audit awareness.

Most experienced auditors in Kenya hold CPA or ACCA plus an internal audit specialisation; CIA is the credential that signals you are an internal audit expert aligned with global standards.

Not sure if this is the right course for you?

Speak to a Delphi counsellor for a personalised profile evaluation, CIA eligibility check, and course roadmap for the Kenyan market.

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Get course details

Get Certified Internal Auditor (CIA) Course – Kenya Syllabus, Fees & Upcoming Batches

Share your details below to receive a personalised call from our CIA course advisor in Kenya. They will help you with eligibility, fees, batches, and the best path based on your profile.

What you’ll receive

  • Full CIA syllabus with module-wise breakdown for Parts 1, 2, and 3.
  • Detailed fee breakup in KES with any ongoing offers.
  • Batch options (weekend, weekday evening, fast-track) that match your schedule.
  • Guidance on IIA registration, Pearson VUE booking, and eligibility.

Preferred mode of training

Live online Corporate / in-house Self-paced only

Submit your enquiry

Our team will contact you within 24 hours with complete CIA course information for Kenya – no obligation to enrol.

We respect your privacy. No spam – only relevant course information.

FAQs

Frequently Asked Questions About the CIA Course in Kenya

Common questions about Certified Internal Auditor (CIA) eligibility and details.

What is the Certified Internal Auditor (CIA) qualification?

The CIA is the only globally recognized certification for internal auditors, awarded by The Institute of Internal Auditors (IIA, USA). It validates your expertise in governance, risk, internal control, and internal audit practice and is recognized by employers across Kenya and worldwide.

How long does it take to complete the CIA in Kenya?

Most working professionals in Kenya complete CIA in 12–24 months depending on their experience, study time, and how they space out the three exam parts. With focused effort and relevant background, it is possible to clear all 3 parts within 12 months.

What is the eligibility for CIA for Kenyan candidates?

You generally need a degree or equivalent plus 1–2 years of relevant experience in audit, risk, or related roles. Alternative pathways exist for ACCA members or experienced professionals; our team reviews your profile and advises the best route as per The IIA’s rules.

Can I take the CIA exam from Kenya?

Yes, CIA exams are available in Kenya through authorized Pearson VUE test centers. You register via the IIA CCMS system and then book your exam slot at a Pearson VUE center, typically located in Nairobi or other available cities.

Where is the CIA exam center in Kenya?

CIA exams are delivered at Pearson VUE testing centers approved by The IIA in Kenya. Most Kenyan candidates sit exams in Nairobi; our team helps you locate the nearest active center and complete the booking process.

How much does a CIA-certified internal auditor earn in Kenya?

CIA-certified internal auditors in Kenya typically earn from KES 150,000 to 250,000 per month at senior levels. Managers and Heads of Internal Audit with CIA and strong experience can earn KES 250,000 to 450,000+ per month depending on employer and sector.

How does CIA certification impact my salary in the Kenyan market?

CIA usually improves your salary band and promotion prospects compared to non-certified auditors. Many employers in Kenya offer higher starting packages, faster promotions, or a professional allowance to CIA-certified staff.

Is the CIA course at EduDelphi delivered online or in person for Kenya?

For Kenya, our CIA training is delivered via live interactive online classes with recordings and 24×7 LMS access. This format lets professionals from Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and all counties attend without travel.

What study materials do I get in the CIA course?

You receive internationally reputed CIA study materials, exam kits, slides, and access to 5,000+ practice questions and mocks. We also provide class notes, revision sessions, and exam strategies aligned with the latest IIA syllabus.

Is CIA harder than ACCA or CPA for candidates in Kenya?

CIA focuses on internal audit, while ACCA and CPA cover wider accounting topics. Most candidates with audit or finance backgrounds find CIA challenging but manageable with structured coaching, regular practice, and focused revision.

Can I do CIA if I don’t have an accounting degree?

Yes, non-accounting graduates with relevant audit, risk, or compliance experience can qualify under The IIA’s rules. We evaluate your education and work history and guide you on the best eligibility route for CIA from Kenya.

Does EduDelphi help with CIA registration through IIA Kenya or IIA Global?

Yes, we guide you through the entire IIA membership and CIA application process, including CCMS registration, documentation, approval steps, and exam scheduling for Kenyan candidates.

What happens if I fail a CIA exam part?

You can re-sit the exam after re-registering and paying the retake fee to IIA or Pearson VUE. Under our Pass Promise, you can join the next relevant training batch again at no extra training fee, as per the latest policy.

Do you offer EMI or instalment plans for the CIA course fees in Kenya?

Yes, we offer flexible instalment options for CIA training fees payable in KES. Share your details and our team will propose EMI plans suited to your budget and CIA exam timeline.

Do you offer group or corporate CIA training for firms based in Kenya?

Yes, we deliver corporate CIA and internal audit training for organizations across Kenya. We can customize schedules and cases for banks, SACCOs, telcos, NGOs, and public sector entities, delivered live online or in-house on request.

Is the CIA certification recognized by employers in Kenya?

Yes, CIA is well recognized by Kenyan banks, Big 4 firms, regulators, NGOs, and multinational companies. It signals adherence to global internal audit standards, making you highly competitive in the local and regional job market.

How many attempts are allowed for CIA in Kenya?

There is no fixed limit on CIA attempts, but you must complete the program within 3 years from application approval. Each attempt requires a new registration and fee; we help you plan attempts strategically to minimize retakes.

How should I plan my CIA parts (1, 2, 3) while working full-time in Kenya?

Most professionals in Kenya start with Part 1, then take Part 2, and finally Part 3. We help you design a realistic study calendar that balances your work schedule, family commitments, and exam windows.

Do I need practical internal audit experience before starting the CIA course?

You can start the CIA course and even attempt the exams while still building your experience. However, you will only receive the final CIA designation once you meet The IIA’s work experience requirement.

How do I get started with the CIA course in Kenya?

Fill in the enquiry form on this page to receive the syllabus, Kenya-specific fees, and batch dates. Our programme advisor will call you to assess your profile, confirm CIA eligibility, and help you choose the best study plan and payment option.

Ready to Start Your Certified Internal Auditor (CIA) Course – Kenya Journey?

Take the first step towards a globally recognised CIA credential and a stronger internal audit career in Kenya.

We’ll send you syllabus, fees in KES, batch schedules, and answer any questions you have.