Communication Skills

Course outline:

Effective communication skills
Knowing your own style: strengths and weaknesses
Dealing with difficult people, situations & behaviors
How to communicate with different personality types at work
Assertiveness
Body language & self-awareness
Gaining and retaining influence
Creating a first and lasting impression
How to make an impact
Confidence and presence

Communication Skills Course Benefits:

Upon successful completion of this course the participant shall be able to:

Know the importance of effective communication at work and the effects of poor communication
Have a better understanding of effective communication skills
Possible obstacles to communication and methods to overcome them
Communicate in different styles including oral, written, visual, and electronic and their relative advantages and disadvantages
Use their body language effectively
Assess and develop own communication skills through feedback and reflection
Formal communication channels (upward, downward, horizontal and external)
Influence skills and techniques
Negotiate strategies and tactics
Deal with difficult people using persuasion
Be enabled with some tips on how to influence
Have practical ways to implement these techniques in their role.
Overcoming rejections
Actions and learning’s to take back to work

Program duration:

1 day program: 8 hours

Who should attend?

This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.