Interpersonal Skills

All of us may relate to that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify the ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name. Remember common sense is not so common.

Interpersonal Skills Course outline:

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power
Body Language
The Signals you Send to Others
It’s Not What You Say, It’s How You Say
Asking for Examples and illustrations
Using Summary Questions
Asking for Clarity and Completeness
Disagreeing Constructively

Learning Outcomes:

Upon successful completion of this course the participant shall be able to:

Difference between hearing and listening
Improve the verbal skills of asking questions and communicating with power.
Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
Identify the skills required to begin a conversation.
Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
Understand how seeing the other side can improve skills in influencing other people.
Understand how the use of facts and emotions can help bring people to your side.
Identify ways of sharing one’s opinions constructively.
Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
Learn tips in making an impact through powerful first impression
Power of Silence, Patience of Listening & Skill of Hearing

Program duration:

1 day

Who should attend?

We believe that learning – especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn’t matter if you have an MBA or left school at year 9 – our courses are accessible and useful to people from all walks of life and education.