NEGOTIATION SKILLS

Course outline:

Course summary and orientation to online learning; assessment of individual experience in negotiation activities.
Types and stages of negotiation
The role of power and empathy in negotiation
Language, creativity, and navigating the space between ‘yes’ and ‘no’
Framing, managing processes, concessions, packaging, follow-up
Role Play

Negotiation Skills Course Benefits:

Upon successful completion of this course the participant shall be able to:

Communicate key negotiations skills and principles to their field of work.
Define the main stages of negotiation and the principles of successful negotiation, drawing on key literature on the subject.
Describe the specific characteristics of principled negotiation.
Develop skills related to the negotiation process such as problem analysis, reflection, intercultural communication, and intellectual flexibility.
Suggest ways to deal with power imbalances in a negotiation situation.
Understand the importance of empathy in negotiations.
Explain and assess the possible influences of intercultural communication on negotiation situations.
Describe various negotiation strategies, including framing and making concessions, and suggest how to make effective use of these in specific situations.

Program duration:

2 days program 16 Hours

Who should attend?

Staff of international organisations and NGOs, civil society, and the private sector working on or interested in relevant issues including education, Internet governance, health, humanitarian issues, etc.

Customer services reps

Managers and Team leaders