We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
What’s in it for me?
- Difference between hearing and listening
- Improve the verbal skills of asking questions and communicating with power.
- Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
- Identify the skills needed in starting a conversation.
- Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
- Understand how seeing the other side can improve skills in influencing other people.
- Understand how the use of facts and emotions can help bring people to your side.
- Identify ways of sharing one’s opinions constructively.
- Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
- Learn tips in making an impact through powerful first impressions
What is covered?
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Communicating with Power
- Body Language
- The Signals You Send to Others
- It’s Not What You Say, It’s How You Say
- Asking for Examples
- Using Summary Questions
- Asking for Clarity and Completeness
- Disagreeing Constructively
Why Delphi?
We believe that learning – especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn’t matter if you have an MBA or left school at year 9 – our courses are accessible and useful to people from all walks of life and education.
