ISO/IEC 20000 Lead Implementer

ISO/IEC 20000 Lead Implementer Course

The benefits of implementing a service management system (SMS) based on the requirements of ISO/IEC 20000-1 are manifold: the management system is based on ISO’s high-level structure (HLS) which allows easier integration with existing management systems, the standard comprises practices proven to be useful in the service management industry, requirements stated in clauses 4–10 allow the organization to establish a structured approach to manage service provision activities and deliver value to its customers, the standard allows the organization to establish a baseline upon which it can improve in the future.
After attending the training course, you can take the exam. If you pass, you can apply for the “PECB Certified ISO/IEC 20000 Lead Implementer” credential. Internationally recognized, the “PECB Certified ISO/IEC 20000 Lead Implementer” certificate validates your professional capabilities and competence in implementing an SMS based on the requirements of ISO/IEC 20000-1.

Domain 1: Fundamental principles and concepts of a service management system

Domain 2: Service management system requirements

Domain 3: Planning of an SMS implementation based on ISO/IEC 20000-1

Domain 4: Implementation of an SMS based on ISO/IEC 20000-1

Domain 5: Monitoring and measurement of an SMS based on ISO/IEC 20000-1

Domain 6: Continual improvement of an SMS based on ISO/IEC 20000-1

Domain 7: Preparation for an SMS certification audit

The main requirements for participating in this training course are a basic knowledge of ISO management system standards, a general understanding of ISO/IEC 20000-1, and an awareness of the management system implementation principles.

Exam Length: 3 Hours (180 Minutes)

Exam Mode: Physical or Online

CPD Certification (Credits): 31

This training course enables you to:

Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of an SMS

Acknowledge the correlation between ISO/IEC 20000-1, standards in the ISO/IEC 20000 series, and other ISO standards

Gain the ability to interpret the requirements of ISO/IEC 20000-1 in the specific context of an organization

Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining an SMS

Acquire the expertise to advise an organization in implementing SMS best practices

Who should take the ISO/IEC 20000 Lead Implementer course?

The ISO/IEC 20000 Lead Implementer training course is intended for:

Managers or consultants involved in and concerned with the implementation of a service management system in an organization
Managers and employees seeking to help their organization meet the service requirements and deliver value
Project managers, consultants, or expert advisers seeking to master the implementation of a service management system based on the requirements of ISO/IEC 20000-1
Individuals responsible for maintaining conformity with the ISO/IEC 20000-1 requirements in an organization
Members of an SMS implementation team