Online ISO/IEC 20000 Lead Implementer Training
Turn your IT service desk into a world-class service management system and lead ISO/IEC 20000 implementation projects entirely online.
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Course Overview
What is the Online ISO/IEC 20000 Lead Implementer Certification?
The online ISO/IEC 20000 Lead Implementer training is a practitioner-level program that equips you to design, roll out, and continually improve an ISO/IEC 20000-1 based Service Management System.
By the end of this course, you will be able to
- Translate ISO/IEC 20000-1 clauses into practical SMS processes and procedures.
- Align IT services with business objectives and prepare for external certification audits.
- Lead ISO/IEC 20000-1 implementation projects and support global ITSM roles.
Course Snapshot
- Mode: Live Interactive Online plus Self-Paced LMS Access
- Level: Advanced
- Ideal for: IT service managers, consultants, implementation team members, GRC professionals, and ITIL practitioners
- Certification: ISO/IEC 20000 Lead Implementer from accredited bodies such as PECB
Upcoming Batches
Why take this course
What Global Career Opportunities Await After ISO/IEC 20000 Lead Implementer Training?
This online program connects ISO/IEC 20000-1 implementation skills with globally relevant IT service management and consulting roles.
Career impact
Advance in IT Service Management
Move into specialized ISO/IEC 20000 and ITSM leadership roles worldwide.
- Target roles such as Lead Implementer, IT Service Manager, and ITSM Consultant.
- Leverage indicative salary ranges of around USD 80,000–130,000+ per year for senior roles.
Practical learning
Implementation-Focused Training
Apply ISO/IEC 20000-1 concepts through real-world implementation scenarios.
- Hands-on SMS templates, RACI matrices, and audit checklists.
- Mock audits, case studies, and exam-style practice questions.
Support
End-to-End Guidance
Get support from experienced ISO/IEC 20000 trainers throughout your journey.
- Personalized exam strategy, doubt-clearing, and career discussions.
- Access to LMS recordings and materials for structured revision.
Hands-on tools
Frameworks, Standards & Artifacts You Will Work With
Gain practical experience with ISO/IEC 20000-1 implementation artifacts and related best-practice frameworks.
You will use structured templates, RACI matrices, risk registers, and audit checklists aligned with ISO/IEC 20000-1.
Is this for you?
Is this Online ISO/IEC 20000 Lead Implementer Program Right for You?
This programme is ideal if you relate to at least one of these professional profiles.
- IT Service Managers and IT Operations Leaders seeking to formalize and improve service delivery using ISO/IEC 20000-1.
- IT Consultants and Service Management Advisors implementing or optimizing ITSM frameworks for clients.
- ISO or SMS Implementation Team Members responsible for designing, documenting, and maintaining service management processes.
- Quality, Governance, Risk and Compliance professionals integrating ISO/IEC 20000 with existing management systems.
- Project Managers and IT process owners leading ITSM improvement or certification projects.
- Professionals with ITIL or other ITSM backgrounds wanting a globally recognized implementation credential.
- Career switchers into IT Service Management with basic IT or management system knowledge seeking an implementation-focused certification.
Eligibility & prerequisites
You will benefit most from this course with some prior exposure to IT services and management systems.
- Educational background: Basic understanding of IT or management system standards such as ISO 9001 or ISO/IEC 27001.
- Work experience: 1–2 years in IT operations, ITSM, or service delivery is recommended but not mandatory.
- Exam body rules: Final eligibility and certification requirements are as per the official Lead Implementer scheme provider.
Career outcomes
What Global Career Opportunities Await After ISO/IEC 20000 Lead Implementer Training?
Position yourself for implementation-focused IT service management and consulting roles across global markets.
Typical job roles
- ISO/IEC 20000 Lead Implementer
- IT Service Management Consultant
- IT Service Delivery Manager or Service Operations Manager
- IT Governance, Risk and Compliance Specialist
- Service Quality or Continuous Improvement Manager
- IT Process Owner for Incident, Problem or Change Management
- SMS Internal Auditor or Implementation Project Lead
Industries hiring our learners
- Banking, Financial Services and FinTech
- Managed Service Providers, Telecom and Technology
- Consulting, Audit and global ITSM advisory firms
- Government, Public Sector and Regulated Industries
- Retail, E-commerce and other service-centric enterprises
Salary snapshot
Certified ISO/IEC 20000 Lead Implementer and IT Service Management professionals typically earn:
USD 80,000 – 130,000+ per annum
Varies by region & experience
Disclaimer: Salary ranges are indicative global benchmarks and vary by company, country, and profile.
Curriculum
What Topics are Covered in the Online ISO/IEC 20000 Lead Implementer Syllabus?
Comprehensive coverage of ISO/IEC 20000 Lead Implementer Training topics and exam domains.
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- Purpose and benefits of ISO/IEC 20000-1 and why organizations adopt service management systems.
- Key terms, concepts, and definitions used in ISO/IEC 20000-1 and IT service management.
- Relationship of ISO/IEC 20000-1 with ITIL, ISO 9001, ISO/IEC 27001, and other management system standards.
- High-Level Structure, process approach, and integration with other ISO management systems.
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- Understanding organizational context, interested parties, and defining the SMS scope.
- Leadership, roles, responsibilities, and establishing an effective SMS policy.
- Planning the SMS, including risks, opportunities, and measurable service management objectives.
- Support requirements such as resources, competence, awareness, communication, and documented information.
- Operational requirements for service planning, design, transition, delivery, and improvement.
- Performance evaluation, monitoring, measurement, internal audit, management review, and continual improvement.
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- Conducting a gap analysis against ISO/IEC 20000-1 requirements and interpreting findings.
- Defining project scope, objectives, timelines, and an implementation roadmap for the SMS.
- Designing a governance model with clear roles, responsibilities, and decision-making structures.
- Developing the SMS documentation structure, process interfaces, and control mechanisms.
- Planning resources, stakeholder engagement, and communication for a successful project.
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- Designing and documenting core ITSM processes such as incident and service request management.
- Implementing problem management, change management, release and deployment management processes.
- Establishing configuration and asset management, service catalogue and service level management.
- Aligning capacity, availability, continuity, and information security controls with the SMS.
- Integrating tools and technology platforms to support SMS processes and workflows.
- Managing outsourced and third-party services within the ISO/IEC 20000-1 framework.
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- Defining KPIs, metrics, and dashboards to measure IT service performance and SMS effectiveness.
- Planning and running an internal audit program for the SMS aligned with ISO requirements.
- Preparing inputs and maintaining records for management review meetings.
- Identifying, documenting, and treating nonconformities and implementing corrective actions.
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- Applying PDCA and other improvement methodologies within IT service management.
- Using data from incidents, problems, audits, reviews, and stakeholder feedback to identify improvements.
- Developing improvement plans and tracking actions to enhance SMS performance.
- Embedding a culture of service excellence and innovation across IT and support teams.
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- Understanding stages of external SMS certification audits and the typical audit lifecycle.
- Auditor expectations, objective evidence requirements, and common implementation pitfalls.
- Conducting mock audit exercises and practicing effective audit response strategies.
- Reviewing exam structure, domains, scoring, and key areas of emphasis.
- Practicing with sample questions, exam tips, and a structured revision plan.
- Using templates such as SMS scope statements, policies, RACI matrices, risk registers, and audit checklists.
Learning outcomes by module
- Build a solid understanding of SMS fundamentals and ISO/IEC 20000-1 structure.
- Gain confidence in planning, implementing, monitoring, and improving a certifiable SMS.
- Develop exam-ready knowledge of all domains covered in the Lead Implementer certification.
Download full syllabus
Get the complete, updated syllabus with module-wise topics, tools, and exam weightage.
Hands-on learning
How You Will Practice ISO/IEC 20000 Implementation
Apply concepts through realistic projects, mock audits, and implementation-focused assessments.
Project 1
ISO/IEC 20000-1 Gap Analysis Exercise
Perform a structured gap analysis for a sample organization against ISO/IEC 20000-1.
- Assess current ITSM processes versus standard requirements.
- Draft a high-level implementation roadmap and priorities.
Project 2
SMS Process Design and Documentation
Design key SMS processes and supporting documentation using provided templates.
- Create sample procedures, RACIs, and service catalog elements.
- Align process documentation with certification audit expectations.
Assessments
Mock Audits and Exam Simulations
Test your readiness through scenario-based assessments.
- Participate in mock audits and audit response role-plays.
- Attempt exam-pattern questions and timed mock tests.
Free info session
Join Our Next Live Global Info Session
Meet our trainers, understand the ISO/IEC 20000 Lead Implementer roadmap, and get your questions answered live.
What you’ll learn in the session
- Is ISO/IEC 20000 Lead Implementer Training right for your profile?
- How the live classes, LMS, projects, and exam prep are structured.
- Exam strategy, typical timelines, and global career outcomes.
Learning experience
How is the Online ISO/IEC 20000 Lead Implementer Course Delivered?
Study without pausing your career through flexible live online and self-paced learning options.
Mode of training
Live Online and Self-Paced
- Live instructor-led virtual batches across multiple time zones.
- Self-paced LMS access with recordings, notes, and practice questions.
Course duration
4–6 weeks typical completion
- Intensive schedule designed for working professionals.
- Additional doubt-clearing and revision sessions as needed.
- Access to LMS recordings for several months after training.
Upcoming batches
Choose your schedule
- Weekend global batches suitable for most regions.
- Weekday options for select time zones.
- Fast-track batches for urgent exam timelines.
Your certification path
How You’ll Become an ISO/IEC 20000 Lead Implementer
Follow a clear journey from foundational concepts to exam-ready ISO/IEC 20000-1 implementation expertise.
Discuss your profile with our advisors, confirm prerequisites, and choose the live or self-paced plan that fits your schedule.
Join interactive sessions, work through SMS templates and case studies, and complete assignments on implementation tasks.
Take mock exams and mock audits, get feedback from trainers, and complete registration with an accredited certification body.
Earn your globally recognized Lead Implementer credential and apply ISO/IEC 20000-1 skills to real implementation projects.
Prefer to learn at your own pace?
Self-Paced ISO/IEC 20000 Lead Implementer Course Option
Access structured topic-wise recordings and resources if you cannot commit to fixed live class timings.
Self-paced plan typically includes:
- Recorded sessions covering the full ISO/IEC 20000-1 Lead Implementer syllabus.
- Access to study materials, slides, and recommended reading resources.
- Practice questions, mock exams, and exam tips for self-evaluation.
- 24×7 access to the Learning Management System from any location.
- Scheduled doubt-clearing clinics or Q&A slots with trainers.
Who this plan is ideal for
- Working professionals with unpredictable or rotating schedules.
- Learners joining from regions where live batch timings are inconvenient.
- Self-motivated candidates who prefer flexible pacing and multiple revisions.
You can combine the self-paced plan with a shorter live exam bootcamp for last-mile preparation.
Why Edudelphi
Why Choose EduDelphi for Online ISO/IEC 20000 Lead Implementer Training?
Bring together implementation-focused teaching, flexible delivery, and global recognition in one program.
Expert trainers
Certified ISO/IEC 20000 Faculty
Learn from ISO/IEC 20000 Lead Implementers and Lead Auditors with 10–15+ years of ITSM experience.
Live & interactive
Implementation-Driven Classes
Interactive, case-study-based sessions that connect ISO clauses to real processes and tools.
Smart LMS
Global E-Learning Access
Access class recordings, templates, quizzes, and exam prep material from anywhere.
Flexible schedules
Designed for Working Pros
Weekend, weekday, and fast-track options help you balance work and study.
Exam & career support
Guidance Beyond Training
Support for exam registration, mock exams, and career pathways in ITSM and consulting.
Recognised quality
Globally Connected Provider
EduDelphi serves learners worldwide with a strong track record in ISO and ITSM training.
Meet your mentors
Learn from Industry Veterans with International Experience
Train with certified ISO/IEC 20000 Lead Implementers and Lead Auditors who bring real implementation and audit experience to every session.
Lead ISO/IEC 20000 Trainer
ISO/IEC 20000 Lead Implementer, Lead Auditor, 12+ years ITSM
Has led multiple ISO/IEC 20000 implementation and certification projects across IT services, telecom, banking, and government, using real project examples to explain each clause.
Senior ITSM Consultant
ITIL Expert, ISO/IEC 20000 Lead Implementer, 10+ years exp
Specializes in ITSM process design, tool implementation, and ISO integration, bringing practical templates, checklists, and exam-focused guidance to the classroom.
Faculty advantage
Certified & Professional Trainers
Every instructor is a certified practitioner with extensive implementation and teaching experience focused on helping you clear the Lead Implementer exam.
- Global ISO/IEC 20000 and ITIL certifications.
- Exam-oriented, scenario-based teaching style.
- Strong track record of successful student outcomes.
Learner stories
What Do Learners Around the World Say?
Hear from professionals who upskilled with us.
“The course transformed how I see IT service management. The trainer linked every ISO/IEC 20000 clause to a real process and tool example. I passed my Lead Implementer exam on the first attempt.”
“As a consultant, I needed a structured way to implement ISO/IEC 20000 for multiple clients. EduDelphi’s online sessions, templates, and mock audits were exactly what I needed.”
“The live online classes were very interactive despite the time zone difference. All sessions were recorded, so I could revisit complex topics before the exam.”
Exam & certification
How is the ISO/IEC 20000 Lead Implementer Certification Exam Conducted?
Understand the typical exam format, delivery options, and recognition for ISO/IEC 20000 Lead Implementer certification schemes such as PECB.
Exam pattern
- Exam type: Scenario-based questions covering all ISO/IEC 20000-1 domains.
- Duration: Approximately 3 hours or 180 minutes.
- Passing score: Overall passing criteria as defined by the chosen certification body.
Exam windows
- Delivery: Online proctored exams or authorized test centers depending on provider.
- Scheduling: On-demand or scheduled windows managed by the certification body.
Certification & recognition
Upon successfully clearing the exam, you will typically be awarded the ISO/IEC 20000 Lead Implementer credential from an accredited body such as PECB or equivalent provider.
- Issued by: Globally recognized certification authorities.
- Recognised in: Multiple countries and industries worldwide.
- Validity: Subject to the certification body’s maintenance and renewal rules.
Please refer to the official website of your chosen certification body for the latest and authoritative exam details.
Fees & inclusions
What is the Investment for this Certification?
Transparent pricing for Global learners.
What your fee includes
- Complete ISO/IEC 20000 Lead Implementer Training (live online and self-paced access as per package).
- Official or recommended study material and trainer slides.
- Access to EduDelphi LMS, class recordings, and practice resources.
- Mock exams, mock audits, and exam-focused revision sessions.
- Doubt support, guidance on exam registration, and basic career counselling.
Flexible instalment options may be available
Get a personalised fee breakup
Share your details and our team will send you the latest USD fee structure, including course-only and course plus exam package options.
We will also inform you about any active early-bird, group, or corporate discounts.
Compare your options
Why Choose EduDelphi for Online ISO/IEC 20000 Lead Implementer Training?
See how this implementation-focused course compares to common alternatives.
| Criteria | This Course ISO/IEC 20000 Lead Implementer Training |
Alternative 1 Low-Cost Recorded Dumps |
Alternative 2 Traditional University Degrees |
|---|---|---|---|
| Primary focus | Practical ISO/IEC 20000 implementation and exam preparation. | Short-cut exam questions with limited context and weak fundamentals. | Broad IT or business theory without ISO implementation depth. |
| Best suited for | ITSM practitioners, consultants, and managers leading SMS projects. | Learners seeking quick exposure to question banks only. | Students wanting long-term academic credentials. |
| Exam structure | Aligned with globally recognized Lead Implementer certification exams. | Often not mapped to accredited exam bodies or current syllabi. | University-style term exams and assignments. |
| Time to complete | Typically 4–6 weeks of focused training and practice. | Unstructured duration with no clear completion roadmap. | Two to four years of full or part-time study. |
| Career outcomes | Strong fit for ISO/IEC 20000 Lead Implementer and ITSM consulting roles. | Risk of inadequate practical skills and limited employer recognition. | Broad exposure that may still require separate ISO certifications. |
Use this comparison to choose the learning path that matches your goals for ISO/IEC 20000 and IT service management.
Not sure if this is the right course for you?
Speak to a counsellor for a personalised profile evaluation and ISO/IEC 20000 Lead Implementer course roadmap.
We’ll contact you within 24 hours. No obligations.
Get course details
Get ISO/IEC 20000 Lead Implementer Training Syllabus, Fees & Schedule
Share your details below to receive information about eligibility, fees, exam options, and upcoming global batches.
What you’ll receive
- Full ISO/IEC 20000 Lead Implementer course syllabus.
- Detailed fee breakup in USD including package options.
- Live batch timings and self-paced access details.
- Guidance on exam registration and certification pathways.
Preferred mode of training
Submit your enquiry
Our team will contact you within 24 hours.
FAQs
Frequently Asked Questions About ISO/IEC 20000 Lead Implementer Training
Common questions about ISO/IEC 20000 Lead Implementer Training.
What is ISO/IEC 20000 Lead Implementer training?
It is an advanced-level program that teaches you how to plan, implement, operate, monitor, and improve a Service Management System based on ISO/IEC 20000-1 and prepares you for the Lead Implementer certification exam.
Is this ISO/IEC 20000 Lead Implementer course offered fully online?
Yes, the program is delivered completely online through live instructor-led virtual classes along with self-paced access to recordings, reading materials, and practice questions.
Can I join from the United States, UK, Europe, or other regions?
Yes, the course is designed for global participants, with batches in multiple time zones and recordings available for any sessions you cannot attend live.
Do I need ITIL or prior ITSM experience to enroll?
ITIL or ITSM experience is helpful but not mandatory; you should have a basic understanding of IT services and management systems to make the most of the training.
How long does it take to complete the online ISO/IEC 20000 Lead Implementer course?
Typical learners complete the live sessions and assignments over 4–6 weeks, while self-paced learners can progress faster or slower depending on their availability.
What device and internet requirements do I need for live classes?
You will need a laptop, desktop, or tablet with a stable broadband internet connection, a microphone and speakers or headset, and preferably a webcam for online proctored exams and interactive sessions.
How are time zones managed for international students?
We offer multiple live batch timings for Americas, Europe or Africa, and Asia-Pacific time zones and provide recorded sessions plus flexible doubt-clearing options.
Is the online exam for ISO/IEC 20000 Lead Implementer valid globally?
Yes, exams conducted by accredited certification bodies through online proctored modes or authorized test centers are globally recognized and verifiable with the provider.
What topics are covered in this ISO/IEC 20000 Lead Implementer training?
The course covers SMS fundamentals, ISO/IEC 20000-1 requirements, implementation planning, process design, monitoring and measurement, continual improvement, and certification audit preparation with exam-focused practice.
Will I receive any study materials and templates?
Yes, you will receive study guides or recommended texts, trainer slides, SMS policy and procedure samples, internal audit checklists, implementation tools, and practice questions.
Does this course include the certification exam fee?
This depends on the package you choose; EduDelphi offers course-only and course plus exam options, and you can contact us for the latest USD pricing and inclusions.
What support do I get if I fail the exam?
EduDelphi typically provides guidance on improvement areas, access to revision sessions or recordings, and support with exam re-registration, while exam re-sit fees are governed by the certification body.
How is this course different from a general ITIL or ITSM course?
ITIL focuses on best-practice guidance, whereas ISO/IEC 20000 Lead Implementer focuses on formally designing, documenting, and operating a certifiable service management system that can be audited.
Is ISO/IEC 20000 still relevant with cloud and DevOps environments?
Yes, ISO/IEC 20000-1 is technology-neutral and applies to on-premises, cloud, and hybrid environments, complementing DevOps and Agile delivery models with a structured service management framework.
What career paths can this certification open for me?
You can pursue roles such as ISO/IEC 20000 Lead Implementer, IT Service Manager, ITSM Consultant, Service Delivery Manager, or GRC Specialist with international opportunities and competitive salaries.
Will I get a certificate of completion from EduDelphi?
Yes, upon successfully completing the training you will receive an EduDelphi Global course completion certificate in addition to being prepared for the external Lead Implementer exam.
How long will I have access to the online learning materials?
You will typically have access to the LMS, recordings, and practice materials for a defined period such as 6 to 12 months, which you can confirm with our support team.
Can organizations enroll teams for this online ISO/IEC 20000 training?
Yes, we offer corporate and group training options including private live virtual batches, customized schedules, and case studies tailored to your organization.
How do I enroll and pay the fee from my country?
You can enroll by submitting the enquiry form or contacting us via email or phone, after which we will share the USD fee, payment options, and upcoming batch schedules for your time zone.
Ready to Start Your ISO/IEC 20000 Lead Implementer Training Journey?
Take the first step towards a globally recognized ISO/IEC 20000 Lead Implementer credential.
We’ll send you syllabus, exam roadmap, and USD fee details.
