Managing Difficult Conversation

Whether you’re delivering bad news, giving a negative performance evaluation, challenging a colleague or client, objecting to additional workload, presenting options in the midst of a crisis, or simply letting people know that the direction on a certain project is changing communicating the difficult subject matter can be an emotionally charged event. Understandably, many people would do anything to avoid that situation.

Managing Difficult Conversation Outline:

Move from an adversarial to a collaborative approach in conflict resolution
Initiate and conduct skilled conversations leading to behavioral change
Understand and manage their reactive emotions during on-job encounters
Identify and alter unproductive conversational habits from reaction to response
Use calming communication skills to bring upset people to the point of reason
Use persuasion and negotiating skills effectively
Develop positive language patterns
Conduct and survive difficult problem-solving discussions
Manage the dynamics of effective problem-solving, one-on-one interviews
Yet avoiding difficult conversations or mishandling them can result in many negative consequences.

Learning Outcomes:

This one-day workshop is designed to help you approach difficult conversations with confidence, and manage them skillfully so that feelings are spared and the organization’s best interests are kept front and center.

Program duration:

1 Day

Who should attend?

We believe that learning – especially for adults -should be relevant and engaging. Our content is immediately useful and uses current, real-world examples. It doesn’t matter if you have an MBA or left school at year 9 – our courses are accessible and useful to people from all walks of life and education.