Many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day Customer service training course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.
This Customer service Training Course will teach you how to build top-notch customer service skills. Good Customer service course skills are essential for any business, and learning the tricks and techniques of good customer service can be hugely beneficial for the personal and professional lives of anyone. Take this free online course today to improve your communication abilities and ace any customer-facing role.
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
Customer service training in Dubai- Workshop Objectives:
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Demonstrate a customer service approach
How your own behavior affects the behavior of others
Demonstrate confidence and skill as a problem solver
Apply techniques to deal with difficult customers
Make a choice to provide customer service
This exclusive customer service course has been crafted by leading academics, with career advancement in mind. Whether looking to further your current position or branch out into a new career area entirely, the targeted study can make all the difference. And with no time restrictions or deadlines to worry about, you can fit your studies in around your current lifestyle and commitments. We’ll provide you with all the course materials you’ll need to complete the course and no prior knowledge or experience is necessary to sign up.
Over the online Customer Service Training is of five in-depth units, candidates explore the definition of Customer service course in Dubai from a modern business perspective, along with effective strategies for evaluating the needs and expectations of customers. This Customer service course in Dubai also investigates customer complaints and feedback, the importance of ongoing staff training, how long-term customer relationships can benefit a business and additional related topics.
Customer service Training- What is covered?
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What is Customer Service?
Who Are Your Customers?
Communication Skills
Telephone Techniques
Dealing with Difficult Callers
Dealing with Challenges Assertively
Dealing with Difficult People
Dealing with Conflict
Seven Steps to Customer Problem Solving
Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy. And while the search for great customer service skills and abilities is a more recent endeavor, many CEOs would argue it’s just as elusive as the mythical grail that prompted the Crusades. No matter how many customer service skill assessment surveys you send out, much of the customer psyche will remain a mystery.
