Emotional Intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985.
As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.

Workshop Objectives:

  • Understand and practice self-management, self-awareness, self-regulation, self-motivation, and empathy.
  • How to manage your emotions.
  • Verbal communication with others.
  • How non-verbal communication works.
  • Benefits of emotional intelligence.
  • How to mirror emotional intelligence to the workplace.
  • Balance optimism & pessimism.
  • Effectively impact others.

What is covered?

  • What is Emotional Intelligence?
  • Four Skills in Emotional Intelligence
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Social Management and Responsibility
  • Tools to Regulate Your Emotions
  • Gaining Control
  • Making an Impact

Why Delphi?

We believe that learning – especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn’t matter if you have an MBA or left school at year 9 – our courses are accessible and useful to people from all walks of life and education.