We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

What’s in it for me?

  • Difference between hearing and listening
  • Improve the verbal skills of asking questions and communicating with power.
  • Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions

What is covered?

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power
  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say
  • Asking for Examples
  • Using Summary Questions
  • Asking for Clarity and Completeness
  • Disagreeing Constructively

Why Delphi?

We believe that learning – especially for adults -should be relevant and engaging. Our content is immediately useful and use current, real-world examples. It doesn’t matter if you have an MBA or left school at year 9 – our courses are accessible and useful to people from all walks of life and education.